Oklahoma State University
Hotel Restaurant Administration
Hailin  Qu

Hailin Qu

Regents Professor and William E. Davis Distinguished Chair


Area: Hotel Restaurant Administration

148 Human Sciences
Stillwater OK 74078
 
Phone: 405-744-6711
Fax: 405-744-6299
h.qu@okstate.edu

  • Profile
  • Publications
  • Presentations
  • Research

Educational Background:

Degree Institution Area of Study
Ph.D. Purdue University Hospitality and Tourism Management
M.S. Purdue University Hospitality and Tourism Management
B.S. Northern Arizona University Hotel and Restaurant Management

Courses Taught:

International Tourism Management HRAD  3233
Hospitality Industry Revenue and Cost Control HRAD  3623
Hospitality and Tourism Marketing HRAD  4163
Hospitality Sales and Cartering HRAD  4213
Conference and Meeting Planning HRAD  4983
Hospitality Graduate Studies and Graduate Research HRAD  5111
Seminar in Contemporary Hospitality Administration HRAD  5262
Contemporary Issues in the Hospitality Administration HRAD  5513
Research Methods in Hospitality Administration HRAD  5813
Hospitality Research Seminar I HRAD  5992
Hospitality Graduate Studies and Graduate Research HRAD  6111
Tourism Policy and Planning HRAD  6213
Contemporary Hospitality & Tourism Theory HRAD  6713
Hospitality Research Seminar II HRAD  6993

Service:

  • July 2011 – Dec. 2012 Editorial Board Journal of Travel Research, USA
  • August 2007 – Dec. 2012 Editorial Board Journal of Hospitality Marketing and Management, USA
  • October 2005 – Present Editorial Board Tourism Science, P.R. China
  • July 2005 – Dec. 2012 Editorial Board Journal of Hospitality and Tourism Research, USA
  • January 2005 – Present Editor-in-Chief Journal of Quality Assurance in Hospitality and Tourism Management, USA
  • July 2004 – June 2008 Regional Editor North America & Europe Region, China Tourism Research, Hong Kong, P.R. China
  • February 2004 - Present Advisor Advisory Committee, Hospitality and Tourism Series for China Higher Education Press, P. R. China
  • August 2002 – July 2005 Editor I-CHRIE Conference Proceedings, USA
  • August 2002 – July 2005 Chair I-CHRIE Refereed Research Paper Review Committee, USA
  • August 2002 – July 2005 Editor I-CHRIE Publication Council, USA
  • January 1999 – Dec. 2012 Editorial Board Journal of Travel and Tourism Marketing, USA
  • January 1999 – Dec. 2012 Editorial Board Journal of Teaching in Travel and Tourism, USA
  • January 1999 - Present Editorial Board Tourism Tribune (English Version), P. R. China
  • October 1995 – Present Associate Editor Tourism Review International, USA

Awards & Recognition:

  • 2016: Recipient of 2016 Regents Distinguished Research Award
  • 2014-2015: Recipient of 2014-2015 International Education Faculty Excellence Award
  • September 2013 - August 2015: Recipient of 2013-2014 and 2014-2015 Shanghai Distinguished Overseas Scholar
  • September 2013: Recipient of 2013-2014 Hunan Province Distinguished Overseas Scholar
  • August 2012 Recipient of 2012 Outstanding Engagement Award, College of Human Sciences, Oklahoma State University, USA
  • January 2012, Recipient of 2012 Founder’s Award for the Life Time Contributions in Creation of Knowledge, 17th Annual Graduate Education and Graduate Students Research Conference, USA
  • November 2011, Recipient of 2012 OSU Eminent Faculty Award, Oklahoma State University, USA
  • April 2010, Recipient of the 2010 Outstanding Graduate Faculty Mentor Award, College of Human Environmental Sciences, Oklahoma State University, USA
  • May 2009: Recipient of the 2009 Regents Distinguished Teaching Award, Oklahoma State University, USA
  • July 2008: Recipient of 2008 John Wiley and Sons Lifetime Research Award,International Council of Hotel, Restaurant and Institutional Educators, USA
  • April 2008: Recipient of 2008 Distinguished Alumni Award, College of Consumer and Family Sciences, Purdue University, USA
  • Jan 2008: Recipient of Michael Olsen Research Achievements Award, University of Delaware, USA
  • July 2006: Recipient of the Regents Professor, Oklahoma State University, USA
  • May 2005: Recipient of the 2005 Regents Distinguished Research Award, Oklahoma State University, USA
  • April 2005: Recipient of the 2005 President?s Leadership and Service Certificate of Excellence, Oklahoma State University, USA
  • April 2004: Recipient of the 2004 Marguerite Scruggs Award for Meritorious Research, Oklahoma State University, USA
  • October 1999: Student Recognition of Excellence in Advising, Oklahoma State University, USA
  • October 1998: Student Recognition of Excellence in Advising, San Francisco State University, USA
  • September 1998: Recipient of the 1998 Centennial Year of Literature and the Arts Distinguished Alumni Awards, Northern Arizona University, AZ., USA
  • October 1996: Honored a Special Recognition of 1996 University Scholarship and Creative Activities, San Francisco State University, USA
  • October 1996: Honored a Special Recognition of 1996 College Outstanding Scholarship, College of Business, San Francisco State University, USA
  • April 1992: Award of Norma H. Compton Outstanding Doctoral Student, Purdue University, IN, USA

Professional Memberships:

  • Oklahoma Travel Industry Association, USA
  • Travel and Tourism Research Association (TTRA) – The International Association of Travel Research and Marketing Professionals, USA
  • International Council on Hotel, Restaurant & Institutional Education (I-CHRIE), USA

Research Statement:

My research contributions and interests are focused on the development of service quality models and identifying the antecedents of consumers’ behavior in the areas of service quality and hospitality and tourism consumer behavior theory. I am also interested in the areas of tourism’s economic impact and tourist arrivals and expenditure forecasting. I believe that the academic hospitality and tourism management disciplines are facing a growing responsibility to incorporate cross-cultural issues into our research and explore the extent to which findings hold across countries. In my own field of service quality and consumer behavior most research has been done on North American and Asian subjects, yet there are both theoretical and practical reasons why we might expect differences between different cultures or nationalities.

Research Areas:

  • Economic Impact and Demand
  • Destination Image and Branding
  • Service Quality Management
  • Consumer Behavior and Marketing

Grants:

1. Consumers and Effect Mechanism of Service Product Innovation, ¥560,000 (≈US$86,000) (2017-2020). China National Natural Science Foundation, (CoPI).

2. Nature Reserve Ecological Value Co-creation Mechanism -A Symbiotic Theory Based Research, ¥850,000 (≈US$140,000) (2014-2017). China National Natural Science Foundation, (CoPI).

3. Cushing Pipeline Interpretive Center Feasibility Study, OK, US$14,500 (2014), Cushing, Oklahoma (CoPI).

4. The Site Selection Study for an Exhibition Center in Kay County, OK, US$5,000 (2011-2012), Kay County, Oklahoma (CoPI).

5. A Study of the Impacts of Sport Events on Hong Kong, HK$30,000 (≈US$4,000) (2011-2012), Hui Oi Chow Trust Fund, Hong Kong, (CoPI).

6. 2+2 Undergraduate Hospitality Administration Dual Degree Program Contract, US$3.5 Million (2011-2016). Oklahoma State University, USA and Sun Yat-Sen University, China (PI).

7. An Annual Study of the OK Tourism Barometers, US$62,400 (2010). Oklahoma Department of Tourism and Recreation (PI).

8. A Study of the Regional Natural Conservation, ¥300,000 (≈US$50,000) (2010-2012), China National Natural Science Foundation (Co-PI).

9. The off Campus Ph.D. program contract in Hong Kong, Thailand, Jamaica & Puerto Rico US$650,000 (2002-2016). (PI).

10. An Annual Study of the OK Tourism Barometers, US$35,000 (2009). Oklahoma Department of Tourism and Recreation (PI).

11. Modeling Tourists’ Spa Experiences, US$8,000 (2008). The Hong Kong Polytechnic University (Co-PI).

12. The Profile of Oklahoma Gaming Industry and its Economic Impact, US$24,800 (2007). Oklahoma Department of Tourism and Recreation (PI).

13. The Economic Value of Oklahoma’s State Park System, US$37,600 (2007). Oklahoma Department of Tourism and Recreation (PI).

14. The off Campus Ph.D. program contract in Puerto Rico, US$150,000 (2007-2012). Universidad del Este, Puerto Rico (PI).

15. The Statewide Inventory and Potential of Agritourism Businesses in Oklahoma US$120,000 (2006-2008). OAES USDA (PI).

16. Feasibility Study: the Potential for Meetings, Lodging and Restaurant Sectors US$25,000 (2006). Claremore City, Oklahoma (Co-PI).

17. Central Reservation System and Information Technology Network Feasibility Study US$125,000 (2005). Linan Hotel Corporation, China (Co-PI).

18. Visitation Influence on Perceived Destination Image of Hong Kong: Evidence from Individual Mainland Chinese Outbound Travelers US$15,000 (2004). The Hong Kong Polytechnic University (Co-PI).

19. The Eureka Springs Visitors’ Survey US$5,000 (2003). The Eureka Springs Department of Commerce, AR, USA (PI).

20. The Oklahoma Restaurant Association Members’ Survey US$500 (2003). Oklahoma Restaurant Association (PI).

21. The Customized Oklahoma TravelScope Study 1995-2001 US$20,000 (2001). Oklahoma State Department of Tourism and Recreation (PI).

23. The Award of 2001-2002 Hong Kong University Grant Committee Competitive Earmark Grant of US$30,000 (Co-PI).

24. A Study of the Image of Thailand as a Travel Destination US$2,000 (2000). Tourism Authority of Thailand (Co-PI).

25. The Award of 1999-2000 Hong Kong University Grant Committee Competitive Earmark Grant of US$60,000 (Co-PI).

26. The Award of 1997-98 Presidential Award for Professional Development of Probationary Faculty for Fall 1998 Semester US$20,680, San Francisco State University (PI).

27. The Award of 1997-98 California State University Affirmative Action Faculty Development Program Grant of US$900 (PI).

28. The Award of 1996-97 California State University Affirmative Action Faculty Development Program Grant of US$2,600 (PI).

29. The Award of University 1997 Summer Research Stipend US$5,170 for small research project, San Francisco State University (PI).

30. The Award of 1996 Hong Kong University Research Grant Committee Competitive Earmark Grant of US$64,900 for the research project “Mainland Chinese Travel Demand Patterns for Hong Kong Tourism Industry” (PI).

31. The Award of 1996 University Research Grant of US$32,950 for the research project “The Determinant Attributes and Satisfaction of Japanese Tourists Traveling to Hong Kong” (PI).

32. The Award of 1995 University Research Grant of US$42,450 for the research project “Trend and Development of Fast-food Industry in Hong Kong and Southeast Asia (PI).

33. The Award of 1995 University Research Grant of US$25,600 for the research project “An Analysis of Supply and Demand in Hong Kong Hotel Market” (PI).

34. The Award of 1995 University Research Grant of US$16,450 for the research project “Economic Impact of Tourism Shopping in Hong Kong” (PI).

35. A Survey of Customer Perception and Satisfaction towards Student and Staff Canteen in The Hong Kong Polytechnic University (1995). Institutional Catering Service Division, Cafe de Coral Holdings Ltd., Hong Kong (PI).

36. Customer Perceptions and Expectations Survey in Spaghetti House Restaurant Chains US$12,500 (1995). Cafe De Coral Holdings Ltd., Hong Kong (Co-PI).

37. The Tourism Development Trends and Financial Management System in China Hotel and Tourism Industry US$5,000 (1994). Beijing-Hong Kong Personnel Exchange Ltd. (PI).

38. Customer Perceptions and Expectations Survey in Spaghetti House and Ah Yee Lung Tong Restaurant Chains US$10,000 (1994). Cafe De Coral Holdings Ltd., Hong Kong (Co-PI).

39. Future Market Trends and Development in Hong Kong Hotel and Tourism industry US$5,000 (1993). Beijing-Hong Kong Personnel Exchange Ltd. (PI).

40. Asia and Pacific Hotel and Tourism Development and Hospitality Higher Education US$15,000 (1993). ILO (International Labor Organization) (Co-PI).

41. Galina Hotel Market and Economic Feasibility Study US$25,000 (1993). URBIS Travers Morgan Ltd., Hong Kong (PI).

42. The Award of 1994 University Research Grant of US$5,700 for the research project “A Comparative Study of Hong Kong as an International Conference Destinations” (PI).

43. The Award of 1994 University Research Grant of US$4,020 for the research project “A Study of the Cultural Values and Behavioral Characteristics of Chinese Hotel Managers” (PI).

44. The Award of 1993 University Research Grant of US$44,320 for the research project “Forecasting and Strategy Planning for China Tourism Development to the Year 2000” (PI).

45. The Award of 1993 University Research Grant of US$31,110 for the research project “Projection of International Tourists Arrivals in East Asia and the Pacific” (PI).

46. The Award of 1991 PRF Research Grant US$18,000, Purdue University, IN, USA (Co-PI).

47. The Award of 1990 David Ross Research Grant US$20,000, Purdue University, IN, USA (Co-PI).

48. Customer Perceptions and Expectations Survey US$500 (1989). Liu’s Restaurant, USA (PI).

Publications:

* Indicate Students

1. Kim, Miyoung* & Qu, Hailin (October 18, 2016 DOI: 10.1080/10548408.2016.1251374). The Moderating Effects of Three Reference Groups on Asian Pleasure Travelers’ Destination Value, Journal of Travel & Tourism Marketing, (SSCI)

2. Li, Xinjian, Ma, Emily* & Qu, Hailin (October 10, 2016 DOI: 10.1016/j.ijhm.2016.10.006 ). Knowledge Mapping of Hospitality Research-A Visual Analysis of Citespace, International Journal of Hospitality Management, 60 (2017), 77-93. (SSCI)

3. Huang, Yinghua*, Qu, Hailin & Montgomery, Diane (August 19, 2016 DOI: 10.1177/0047287516663652). The Meanings of Destination: A Q Method Approach, Journal of Travel Research, (SSCI)

4. Lo, Ada*, Im, Holly*, Chen, Yong & Qu, Hailin (June 19, 2016 DOI: 10.1108/IJCHM-06-2015-0283). Building Brand Relationship Quality Among Hotel Loyalty Program Members, International Journal of Contemporary Hospitality Management, 29 (1), (SSCI)

5. Luo, Zhenpeng & Qu, Hailin (March 4, 2016, DOI:10.1080/1528008X.2015.1077185). Guest-Defined Hotel Service Quality and Its Impacts on Guest Loyalty, Journal of Quality Assurance in Hospitality and Tourism,

6. Zou, Bo, Bi, Yang, Lic, Hengyun & Qu, Hailin (February 26, 2016, DOI: 10.5367/te.2016.0541). The Spillover Effect of Tourist Attractions, Tourism Economics, (SSCI)

7. Ma, Emily*, Qu, Hailin, Wei, Xiang & Hsiao, A. (December 2, 2015, DOI: 10.1177/1096348015619412). Conceptualization and Operationalization of an Altruistic and Egoistic Continuum of Organizational Citizenship Behavior Motivations, Journal of Hospitality & Tourism Research, (SSCI)

8. Wang, Chunyang*, Qu, Hailin & Hsu, Maxwell (October 9, 2015, DOI:10.1016/j.tourman.2015.10.009). Toward an integrated model of tourist expectation formation and gender difference, Tourism Management, 54, 58-71. (SSCI)

9. Wei, Xiang, Qu, Hailin & Ma, Emily* (April 18, 2015, DOI: 10.1007/s11205-015-0962-1). How Does Leisure Time Affect Production Efficiency? Evidence from China, Japan, and the US, Social Indicators Research, 127(1), (SSCI)

10. Kim, Peter, Gazzoli, Gabriel* & Qu, Hailin (Apr 16, 2015, DOI:10.1080/19368623.2015.1034826). Influence of the Work Relationship between Frontline Employees and Their Immediate Supervisor on Customers’ Service Experience, Journal of Hospitality Marketing and Management,

11. Ma, Emily*, Qu, Hailin & Wilson, Marie (2016). The Affective and Dispositional Consequences of Organizational Citizenship Behavior: A Cross-Cultural Study, Journal of Hospitality & Tourism Research, 40(4), 399-431. (SSCI)

12. Tsang, Nelson*, Lee, Louisa* & Qu, Hailin (2015). Service Quality Research on China’s Hospitality and Tourism Industry, International Journal of Contemporary Hospitality Management, 27(3), 473 - 497 (SSCI).

13. Wang, Yaochin*, Cai, Ruiying* & Qu, Hailin (2015). Coping Strategy in Hospitality Internships: A Mixed Method Approach, Journal of Hospitality & Tourism Education, 27(1), 10-19.

14. Qu, Ying & Qu, Hailin (2015). Nonutilitarian Tourism Destination Positioning: A Case Study in China, International Journal of Tourism Research, 17(4), 388-398. (SSCI)

15. Lo, Ada* & Qu, Hailin (2015). A Theoretical Model of the Impact of A Bundle Of Determinants on Tourists’ Visiting and Shopping Intentions: A Case of Mainland Chinese Tourists, Journal of Retailing and Consumer Services, 22(1), 231-243. (SSCI)

16. Mahasuweerachai, Patcharaporn* & Qu, Hailin (2015). The effect of multiple hotel brand extensions, Tourism and Hospitality Research, 15(1), 27-38.

17. Zhao, Xinyuan, Qu, Hailin & Liu, Jinyan (2014). An Investigation into the Relationship between Hospitality Employees’ Work–Family Conflicts and Their Leisure Intentions, Cornell Hospitality Quarterly, 55(4), 408-421. (SSCI)

18. Kim, Miyoung* & Qu, Hailin (2014). Travelers’ Behavioral Intention toward Hotel Self-Service Kiosks Usage, International Journal of Contemporary Hospitality Management, 26 (2), 225-245. (SSCI)

19. Ma, Emily*, Qu, Hailin & Rahsa* (2014). Customer Loyalty with Fine Dining -The Moderating Role of Gender, Journal of Hospitality Marketing and Management, 23(5), 513-535.

20. Wang, Chuyang & Qu, Hailin (2014). Village of ancient heritage residents’ attitudes towards tourism development, Journal of Geographical Sciences, 69(2), 276-288.

21. Liu, Jinyan, Qu, Hailin, Huang, Danyu*, Chen, Gezhi* & et al. (2014). The role of social capital in encouraging residents' pro-environmental behaviors in community-based ecotourism, Tourism Management, 41, 190-201. (SSCI)

22. Tavitiyaman, Pimtong* & Qu, Hailin (2013). Destination image and behavior intention of travelers to Thailand: The moderating effect of perceived risk, Journal of Travel and Tourism Marketing, 30(3), 169-185.(SSCI)

23. Luo, Zhenpeng & Qu, Hailin (2013). Justice Perceptions and Drives of Hotel Employee Social Loafing Behavior, International Journal of Hospitality Management, 33, 456-464. (SSCI)

24. Wang, Chunyang & Qu, Hailin (2013). Empirical study on relationships of travel motivation, destination image and tourist expectation, Tourism Tribune, 28(6), 26-37. (CSSCI)

25. Ma, Emily*, Qu, Hailin & Wilson, Marie (2013). Modeling OCB for Hotels: Don't Forget the Customers, Cornell Hospitality Quarterly, 54(3), 308-317. (SSCI)

26. Lo, Ada*, Qu, Hailin & Wetprasit, Prateep* (2013). Realms of Tourism Spa Experience: The Case of Mainland Chinese Tourists, China Tourism Research, 9 (4), 429-451.

27. Wei, Xiang*, Qu, Hailin & Ma, Emily* (2013). Modeling Tourism Employment In China, Tourism Economics, 19(5), 1123-1138. (SSCI)

28. Zhang, Yan*, Ma, Emily* & Qu, Hailin (2012). An Explorative Analysis on Shanghai Residents’ Outbound Travel Preferences during Global Financial Crisis, Anatolia: An International Journal of Tourism and Hospitality Research, 23(3), 315-327.

29. Wei, Xiang*, Qu, Hailin & Ma, Emily* (2012). Decisive Mechanism of Organizational Citizenship Behavior in the Hotel Industry - An Application of Economic Game Theory, International Journal of Hospitality Management, 31(4), 1244-1253. (SSCI)

30. Qu, Hailin & Zhao, Xinyuan (2012). Hotel sales managers’ work-family conflict moderating life and job satisfaction, Journal of Business Research, 65(1), 22-28. (SSCI)

31. Kim, Miyoung* & Qu, Hailin (2012). A Refined Model of Relationship Selling between Meeting Planners and Suppliers, Journal of Travel and Tourism Marketing, 29(2), 105-118. (SSCI)

32. Tavitiyaman, Pimtong*, Zhang, Hanqin & Qu, Hailin (2012). The Effect of Competitive Strategies and Organizational Structure on Hotel Performance, International Journal of Contemporary Hospitality Management, 24(1), 140-159. (SSCI)

33. Huang, Yinghua*, Mesak, Hani, Hsu, Maxwe & Qu, Hailin (2012). Dynamic technical efficiency and its determinants in the Chinese hotel industry, Journal of Business Research, 65(1), 59-67. (SSCI)

34. Liu, Aijing, Ryan, Bill & Qu, Hailin (2012). Perceived Image of Chinese Restaurants in the USA, Asia-Pacific Journal of Innovation in Hospitality and Tourism, 1(1), 47-64.

35. Qu, Hailin & Lee, Haeyoung* (2011). Travelers’ social identification and membership behaviors in online travel community, Tourism Management, 32(6), 1262-1270. (SSCI)

36. Ma, Emily* & Qu, Hailin (2011). Social Exchanges as Motivators of Hotel Employees' Organizational Citizenship Behavior: The Proposition and Application of a New Three-Dimensional Framework, International Journal of Hospitality Management, 30(3), 680-688. (SSCI)

37. Tavitiyaman, Pimtong*, Qu, Hailin & Zhang, Hanqin (2011). Industry Forces, Competitive Strategies and Performance in the Hotel Industry, International Journal of Hospitality Management, 30(3), 648-657. (SSCI)

38. Zhao, Xinyuan*, Qu, Hailin & Ghiselli, Richard (2011). Examining the Relationship of Work-Family Conflict to Job and Life Satisfaction: A Case of Hotel Sales Managers, International Journal of Hospitality Management, 30(1), 46-54. (SSCI)

39. Zhang, Yan*, Qu, Hailin & Guo, Yinzhi (2011). A study of the agglomeration of china’s convention industry: an economic and neo-economic geography framework approach, Tourism Economics, 17(2), 305-319. (SSCI)

40. Park, Yumi*, Qu, Hailin & Lee, Hyangjung (2011). The effects of the image differentiated positioning strategy on airlines consumer behavior: an application of the schema theory, Journal of Travel and Tourism Marketing, 28(5), 498-523. (SSCI)

41. Ma, Emily*, Qu, Hailin &Njite, David (2011). U.S. Customer Perceptions toward Chinese Restaurant Service Quality: An Importance and Performance Approach, Journal of Foodservice Business Research, 14(3), 290-308.

42. Ma, Emily*, Qu, Hailin, Njite, David & Chen Su* (2011). Western and Asian customers’ perception towards Chinese restaurants in the US, Journal of Quality Assurance in Hospitality and Tourism, 12(2), 121-139.

43. Sun, Bongran Lucia* & Qu, Hailin (2011). Is there any gender effect on the relationship between service quality and word of mouth?, Journal of Travel and Tourism Marketing, 28(2), 210-224. (SSCI)

44. Qu, Hailin, Kim, Lisa Hyunjung* & Im, Holly* (2011). A model of destination branding: integrating the concepts of the branding and destination image, Tourism Management, 32(3), 465-476. (SSCI)

45. Wei, Xiang*, Qu, Hailin & Ma, Emily* (2010). A study of the effects of leisure time on china’s economic growth - A neoclassic growth model, Tourism Analysis, 15(6), 663-688.

46. Lin, Shinyi*, Ryan, Bill, Qu, Hailin & Martin, Linda (2010). A study of the relationship between hotel informative service setting items and customer satisfaction, Journal of Quality Assurance in Hospitality and Tourism, 11(2), 111-131.

47. Zhang, Ling*, Qu, Hailin & Ma, Jintao Emily* (2010). Examining the relationship of exhibition attendees’ satisfaction and expenditure: the case of two major exhibitions in china, Journal of Convention & Event Tourism, 11(2), 100-118.

48. Yang, Jing*, Kim, Woody & Qu, Hailin (2010). Post-merger stock performance of acquiring hospitality firms, Tourism Economics, 16(1), 185-195. (SSCI)

49. Delen, Handan N.*, Qu, Hailin & Slevitch, Lisa (2009). Hotel managers’ perceptions towards relationship marketing: A case study of Antalya, Turkey, Journal of Travel and Tourism Research, Fall, 105-121.

50. Dunn, Greg, Baloglu, Seyhmus, Brewer, Pearl & Qu, Hailin (2009). Consumer E- Loyalty to Online Travel Intermediaries, Journal of Quality Assurance in Hospitality and Tourism, 10(1), 1-22.

51. Yang, Jing*, Qu, Hailin & Kim, Woody (2009). Merger Abnormal returns and payment methods of hospitality firms, International Journal of Hospitality Management, 28, 579-585. (SSCI)

52. Kim, Lisa*, Qu, Hailin & Kim, D.J. (2009). A study of perceived risk and risk reduction of purchasing air-tickets online, Journal of Travel and Tourism Marketing, 26(3), 203-224. (SSCI)

53. Zhang, Yujuan*, Qu, Hailin & Tavitiyaman, Pimtong* (2009). The determinants of the travel demand on international tourist arrivals to Thailand, Asia Pacific Journal of Tourism Research, 14(1), 77-92. (SSCI)

54. Chi, Gengqing* & Qu, Hailin (2009). Examining the Relationship between Tourists’ Attribute Satisfaction and Overall Satisfaction, Journal of Hospitality Marketing and Management, 18(1), 4-25.

55. Rittichainuwat, Bongkosh*, Qu, Hailin & Mongkhonvanit, Chollada (2008). Understanding the Motivation of Travelers on Repeat Visit to Thailand, Journal of Vacation Marketing, 14(1), 1-21.

56. Ozturk, Ahmet Bulent* & Qu, Hailin (2008). The Impact of Destination Images on Tourists’ Perceived Value, Expectations and Loyalty, Journal of Quality Assurance in Hospitality and Tourism, 9(4), 275-297.

57. Chi, Gengqing* & Qu, Hailin (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach, Tourism Management, 29(4), 624-636. (SSCI)

58. Jackson, Lenard* & Qu, Hailin (2008). A Conceptual Framework for Managing Lodging Brands: A Balanced-Scorecard Approach, Journal of Quality Assurance in Hospitality and Tourism, 9(2), 108-134.

59. Qu, Hailin & Catherine, Sit* (2007). Hotel Service quality in Hong Kong: an Important-Performance Analysis, International Journal of Hospitality Administration, 8(3), 49-72.

60. Zhang, Hanqin, Leung, Vivien & Qu, Hailin (2007). A Refined Model of Factors Affecting Convention Participation Decision Making, Tourism Management, 28(4), 1123-1127. (SSCI)

61. Hartman, J. D.* & Qu, Hailin (2007). The Senior Travel Market: Do’s and Don’ts, Journal of Quality Assurance in Hospitality and Tourism, 8(2), 67-81.

62. Ngamsom, Bongkosh*, Qu, Hailin & Mongkhonvanit, Chollada (2007). A Study of The Impact of Travel Inhibitors on the Likelihood of Travelers’ Revisiting Thailand, Journal of Travel and Tourism Marketing, 21(1), 77-87. (SSCI)

63. Lee, Hae Young*, Qu, Hailin & Kim, Yoo Shin* (2007). A Study of the Impact of Personal Innovativeness on Online Travel Shopping Behavior - A Case Study of Korean Travelers, Tourism Management, 28(2007), 886-897. (SSCI)

64. Lam, Terry, Cho, Vincent & Qu, Hailin (2007). A Study of Hotel Employee Behavioral Intentions Towards Adoption of Information Technology, International Journal of Hospitality Management, 26(2007), 49-65. (SSCI)

65. Qu, Hailin & Or, Yin Sik* (2006). The Determinants of The Travel Demand Model For Canadian Tourists To The U.S., International Journal of Hospitality Administration, 7(4), 1-20. (SSCI)

66. Wang, Suosheng* & Qu, Hailin (2006). A study of Tourists' Satisfaction Determinants in the Context of the Pearl River Delta Sub-regional Destinations, Journal of Hospitality and Leisure Marketing, 14(3), 49-63.

67. Guo, Yingzhi, Jun, Jeekyoon Wang, Kuo-Ching & Qu, Hailin (2006). A Study of the Different Tourist Perception by using an Application of Multi-level Gray Evaluation Method, Journal of Tourism and Leisure Research, 34(2), 317-332.

68. Wang, Suosheng*, Qu, Hailin & Ap, John (2005). Images of the Perl River Delta Travel Destinations in China, Tourism Review International, 8(4), 339-349.

69. Gengqing, Chi* & Qu, Hailin (2005). A Study of Differential Employers’ Attitude Towards Hiring People With Physical, Mental, And Sensory Disabilities In Restaurant Industry, Journal of Human Resource Management in Hospitality and Tourism, 3(2), 1-31.

70. Wang, Suosheng* & Qu, Hailin (2004). A Comparison Study of Chinese Domestic Tourism: China vs. the United States, International Journal of Contemporary Hospitality Management, 16(2), 108-115. (SSCI)

71. Gengqing, Chi* & Qu, Hailin (2004). Integrating Persons with Disabilities into the Work Force: A Study on Employment of People with Disabilities in Foodservice Industry, International Journal of Hospitality Administration, 4(4), 59-84.

72. Beck, Jeffery, Martin, Lynda, Xu, Zhen* & Qu, Hailin (2004). Cross Border Traveler Satisfaction to The Shenzhen Special Economic Zone Of China, Journal of Hospitality and Leisure Marketing, 11(2/3), 47-64.

73. Zhang, Hanqin, Qu, Hailin & Tang, Venus Mo Yin* (2003). A Study of Hong Kong Residents’ Outbound Leisure Travel, Tourism Management, 25(2), 267-270. (SSCI)

74. Ngamson, Bongkosh*, Qu, Hailin & Leong, Jerold (2003). The Collective Impacts of A Bundle of Travel Determinants on Repeat Visitation, Journal of Hospitality and Tourism Research, 27(2), 217-236. (SSCI)

75. Qu, Hailin, Xu, Peng & Tan, Amy* (2002). A Simultaneous Equations Model of the Hotel Rooms Supply and Demand in Hong Kong, International Journal of Hospitality Management, 21(2002), 455-462. (SSCI)

76. Kim, Woo Gon & Qu, Hailin (2002). Determinants of Domestic travel Expenditure in South Korea, Journal of Travel and Tourism Marketing, 13(1/2), 85-98. (SSCI)

77. Qu, Hailin & Im, Holly* (2002). A Study of Southeast Asia Tourists’ Perceptions on Service Quality in the San Francisco Bay Area, Journal of Travel and Tourism Marketing, 13(3), 35-60. (SSCI)

78. Ngamson, Bongkosh*, Qu, Hailin & Mongknonvanit, Chollada (2002). A Study of the Impact of Travel Satisfaction on the Likelihood of Travelers to Revisit Thailand, Journal of Travel and Tourism Marketing, 12(2/3), 19-44. (SSCI)

79. Heung, Vincent*, Wong, M.Y. & Qu, Hailin (2002). A Study of Tourists’ Satisfaction and Post-Experience Behavioral Intentions in Relation to Airport Restaurant Services in the Hong Kong SAR, Journal of Travel and Tourism Marketing, 12(2/3), 111-136. (SSCI)

80. Ngamson, Bongkosh*, Beck, Jeff & Qu, Hailin (2002). Best Practices in Tourism Promotional Strategies during Asian Financial Crisis: A Case Study of Thailand, Journal of Quality Assurance in Hospitality and Tourism, 3(1/2), 109-124.

81. Wang, Suosheng* & Qu, Hailin (2002). Impacts of Accession to WTO on China’s Travel Industry, Journal of Travel and Tourism Marketing, 12(1), 63-80. (SSCI)

82. Chan, Benny, Chan, Eric & Qu, Hailin (2002). A Comparative Analysis of Changing Job Selection Attitudes and Expectations of Hospitality Students in Hong Kong And Mainland China, Journal of Hospitality and Tourism Education, 14(1), 14-23.

83. Qu, Hailin, Schrock, Jay & Fung, Louise* (2001). An Analysis of Members’ Perspectives of Service Quality in Hong Kong Tourist Association Membership System, Journal of Travel and Tourism Marketing, 10(2/3), 67-86. (SSCI)

84. Ngamson, Bongkosh*, Qu, Hailin & Brown, Tom (2001). Thailand’s International Travel Image: Mostly Favorable, Cornell Quarterly, (April), 42(2), 82-95. (SSCI)

85. Qu, Hailin, Ryan, Bill & Chu, Raymond* (2001). Perceived Important and Determinant Job Attributes: A Study of Foodservice Employees in Medium-Class Hotels, International Journal of Hospitality and Tourism Administration, 2(2), 57-76.

86. Heung, Vincent*, Qu, Hailin & Chu, Raymond* (2001). The Relationship between Vacation Factors and Socio-Demographic and Traveling Characteristics: The Case Study of Japanese Leisure Travelers. Tourism Management, 22(3), 259-269. (SSCI)

87. Qu, Hailin, Ryan, Bill & Chu, Raymond* (2001). A Study of Travelers’ Satisfaction Levels in Hong Kong three Hotel Market Segments, Journal of Quality Assurance in Hospitality and Tourism, 1(3), 65-83.

88. Beldona, Srikanth*, Beck, Jeffrey & Qu, Hailin (2001). Implementing Enterprise Resource Planning in a Hotel: Toward Theory Building, International Journal of Hospitality Information Technology, 2(1), 9-22.

89. Heung, Vincent*, Wong, M. Y. & Qu, Hailin (2000). Airport Restaurant Service Quality in Hong Kong. Cornell Quarterly, 41(3), 86-96. (SSCI)

90. Qu, Hailin, Li, Lan & Chu, Gilder* (2000). The Comparative Analysis of Hong Kong as an International Conference Destination in Southeast Asia, Tourism Management, 21(6), 643-648. (SSCI)

91. Tang, Nelson* & Qu, Hailin (2000). Service Quality in China's Hotel Industry - A Perspective from Tourists and Hotel Managers, International Journal of Contemporary Hospitality Management, 12(5), 316-326. (SSCI)

92. Heung, Vincent* & Qu, Hailin (2000). Hong Kong as a Travel Destination: An Analysis of Japanese Tourists’ Satisfaction Levels and the Likelihood of Them Recommending Hong Kong to Others, Journal of Travel and Tourism Marketing, 9(1/2), 57-80. (SSCI)

93. Qu, Hailin & Wong, Elsa Yee Ping* (1999). A Service Performance Model of Hong Kong Cruise Travelers’ Motivation Factors and Satisfaction, Tourism Management, 20(2), 237-244. (SSCI)

94. Qu, Hailin & Tang, Nelson* (1998). The Service Quality Gap in China Hotel Industry: A Study of Tourists’ Perceptions And Expectations, Journal of Hospitality and Tourism Research, 22(3), 252-267. (SSCI)

95. Heung, Vincent & Qu, Hailin (1998). Tourism Shopping and its Contributions to Hong Kong, Tourism Management, 19(4), 383-386. (SSCI)

96. Qu, Hailin & Lam, Ling Liz* (1997). Determinants of Selection Attributes and Customers’ Satisfaction in Dining at Hong Kong Hotel Food and Beverage Outlets, The Consortium Journal, 1(1), 5-13.

97. Qu, Hailin & Lam, Sophia* (1997). A Travel Demand Model For Mainland Chinese Visitors to Hong Kong, Tourism Management, 18(8), 593-597. (SSCI)

98. Qu, Hailin & Li, Isabella* (1997). The Characteristics and Satisfaction of Mainland Chinese Visitors to Hong Kong, Journal of Travel Research, XXXV(4), 37-41. (SSCI)

99. Qu, Hailin & Zhang, Hanqin Qiu (1997). Hong Kong - A Major Urban Tourism Destination In South East Asia, Journal of Vocation Marketing, 3(4), 363-372.

100. Qu, Hailin (1997). Determinant Factors and Choice Intention for Chinese Restaurant Dining - A Multivariate Approach, Journal of Restaurant and Foodservice Marketing, 2(2), 35-49.

101. Qu, Hailin & Zhang, Hanqin Qiu (1997). The Projected Inbound Market Trends of 12 Tourist Destinations in South East Asia and the Pacific, 1997-2001, Journal of Vocation Marketing, 3(3), 247-263.

102. Qu, Hailin & Tse, Stanley* (1996). An Analysis of Employees’ Expectations, Satisfaction Levels and Turnover in the Hong Kong Hotel Industry, Tourism and Recreation Research, 21(2), 15-23.

103. Qu, Hailin & Zhang, Hanqin Qiu (1996). The Projection of International Tourist Arrivals in East Asia and the Pacific to the Year 2005, Journal of Travel Research, XXXV(1), 27-34. (SSCI)

104. Qu, Hailin & Cheng, Sheuk Yee* (1996). Attitudes Toward Utilizing Older Workers in the Hong Kong Hotel Industry, International Journal of Hospitality Management, 15(2), 245-254. (SSCI)

105. Qu, Hailin & Zhang, Hanqin Qiu (1996). A Comparative Study of Hong Kong as an Urban Tourism Destination in South East Asia, Tourism Tribune, 11(1), 24-28.

106. Zhang, Hanqin Qiu & Qu, Hailin (1996). The Trends of China Outbound Travel to Hong Kong and Its Implications, Journal of Vocation Marketing, 2(4), 373-381.

107. Qu, Hailin & Hiemstra, Stephen (1994). Economic Interdependence and Structure of the Foodservice Industry, 1977-1991. Journal of Foodservice Systems, 7(4), 199-216. (SSCI)

Presentations:


* Indicate Students

1. Kim, Haemi* & Qu, Hailin (2016). Emotional intelligence and perceived social support as mediators of employees’ incivility behaviors, 2016 Annual International CHRIE Conference, July 20-22, 2016, Dallas, U.S.A. Best Paper Award

2. Wang, Yaochin* & Qu, Hailin (2016). Three components of brand love and outcomes: moderating effects of public self-consciousness, 2016 Annual International CHRIE Conference, July 20-22, 2016, Dallas, U.S.A.

3. Wang, Yaochin* & Qu, Hailin (2016). Moderating effects of customer involvement on dual-path effects of hotel sub-brand love, Advances in Hospitality and Tourism Marketing and Management (AHTMM) conference, July 14 - 17, 2016, Guangzhou, China.

4. Kim, Haemi* & Qu, Hailin (2016). The consequences of experienced customer incivility in the hospitality industry, The 21st Annual Graduate Student Research Conference in Hospitality and Tourism, January 7-9, 2016, Philadelphia, U.S.A. Best Paper Award

5. Song, Jahyun* & Qu, Hailin (2016). The effect of regulatory focus on perceived value and consumption emotions, The 21st Annual Graduate Student Research Conference in Hospitality and Tourism, January 7-9, 2016, Philadelphia, U.S.A.

6. Im, Jinyoung* & Qu, Hailin (2016). Restaurant customers' motivation to participate in value co-creation, The 21st Annual Graduate Student Research Conference in Hospitality and Tourism, January 7-9, 2016, Philadelphia, U.S.A.

7. Cui, Feng*, Lin, Derong & Qu, Hailin (2016). The impact of perceived security and consumer innovativeness on adoption of online tourism purchasing, The 21st Annual Graduate Student Research Conference in Hospitality and Tourism, January 7-9, 2016, Philadelphia, U.S.A.

8. Im, Jinyoung* & Qu, Hailin (2016). The perceived justice and psychological process of restaurant customers' participation in value co-creation, The 21st Annual Graduate Student Research Conference in Hospitality and Tourism, January 7-9, 2016, Philadelphia, U.S.A.

9. Dazhi Qin, Hong Xu, Hailin Qu (2016). Image convergence and personality divergence of budget hotels’ different brand position, The 21st Annual Graduate Student Research Conference in Hospitality and Tourism, January 7-9, 2016, Philadelphia, U.S.A.

10. Im, Jinyoung* & Qu, Hailin (2015). The Effect of Familiarity and Self-efficacy on Value Co-creation Process in the Dining Experience, 2015 Annual Euro-CHRIE Conference, October 15-17, 2015, Manchester, UK. Best Paper Award

11. Zhang, Yan*, Ma, Emily* & Qu, Hailin (2015). The Causes, Constraints and Development Strategies of the Outsourcing of Hotel Industry Laundry Services: A conceptual model of labor division and transaction costs, 2015 Annual International CHRIE Conference, July 29-31, 2015, Orlando, U.S.A.

12. Im, Jinyoung* & Qu, Hailin (2015). The Moderating Role of Personal Innovativeness in Fostering Travelers’ Motivation of Using Travel Mobile Applications, 2015 Annual International CHRIE Conference, July 29-31, 2015, Orlando, U.S.A.

13. Im, Jinyoung* & Qu, Hailin (2015). The role of customer competence in value co-creation in the dining experience, 2015 Annual International CHRIE Conference, July 29-31, 2015, Orlando, U.S.A.

14. Cai, Ruiying* & Qu, Hailin Qu (2015). The Effects Of Customers’ Perceived Fairness And Emotions On Behavioral Intentions: A Case Of Restaurant Service Recovery, The 20th Annual Graduate Student Research Conference in Hospitality and Tourism, January 7-10, 2015, Tampa, U.S.A.

15. Song, Jahyun* & Qu, Hailin (2015). The Effects Of Perceived Value And Emotion On Consumer Satisfaction And Loyalty: A Case Of Asian Restaurants, The 20th Annual Graduate Student Research Conference in Hospitality and Tourism, January 7-10, 2015, Tampa, U.S.A.

16. Zou, Wenjing* & Qu, Hailin (2015). Toward an understanding of consumers’ behavioral intention to use online food ordering based on UTAUT, The 20th Annual Graduate Student Research Conference in Hospitality and Tourism, January 7-10, 2015, Tampa, U.S.A.

17. Cai, Ruiying* & Qu, Hailin Qu (2015). The Moderating Effects Of Service Recovery Efforts On Restaurant Customers’ Perceived Fairness, Emotions, And Behavioral Intentions, The 20th Annual Graduate Student Research Conference in Hospitality and Tourism, January 7-10, 2015, Tampa, U.S.A.

18. Lin, Wenkai*, Qu, Hailin & Lin, Bishu (2015). Tourists’ Authenticity Perception and Its Impact on Tourist Satisfaction and Loyalty - A Case of the World Cultural Heritage Site in China, The 20th Annual Graduate Student Research Conference in Hospitality and Tourism, January 7-10, 2015, Tampa, U.S.A.

19. Wang, Yao-Chin*, Qu, Hailin, Yang, Jing & Yang, Chu-En (2015). Leisure-Work Preference and Hotel Employees’ Perceived Subjective Well-Being: An Explanatory Mixed Method, The 20th Annual Graduate Student Research Conference in Hospitality and Tourism, January 7-10, 2015, Tampa, U.S.A.

20. Liu, Jing*, Qiu, Chang* & Qu, Hailin (2015). A Dual-Path Model Of The Impact Of Employability On Employee Creativity In The Hospitality Industry, The 20th Annual Graduate Student Research Conference in Hospitality and Tourism, January 7-10, 2015, Tampa, U.S.A.

21. Zou, Wenjing* & Qu, Hailin (2014). An Extended model of the Unified Theory of Acceptance and Use of Technology: Evidence from Restaurant Online Food Ordering, The 19th Annual Graduate Student Research Conference in Hospitality and Tourism, January 3-5, 2014, Houston, U.S.A.

22. Zou, Wenjing* & Qu, Hailin (2014). Exploring the Mechanism of Co-creation with customer in Tourism Industry, The 19th Annual Graduate Student Research Conference in Hospitality and Tourism, January 3-5, 2014, Houston, U.S.A.

23. Song, Jahyun* & Qu, Hailin (2014). The Effect of Regulatory Focus on the Relationship between Perceived Value, Emotion, Consumer Satisfaction, and Behavioral Intentions in Ethnic Restaurants, The 19th Annual Graduate Student Research Conference in Hospitality and Tourism, January 3-5, 2014, Houston, U.S.A.

24. Cai, Ruiying* & Qu, Hailin (2014). The effects of attitude and interactional fairness on satisfaction and behavioral intention: solo customers versus group customers, The 19th Annual Graduate Student Research Conference in Hospitality and Tourism, January 3-5, 2014, Houston, U.S.A.

25. Song, Jahyun* & Qu, Hailin (2014). The Effects of Socio-demographic and Traveling Characteristics on Perceived Attributes of Medical Tourism: From the Perspective of American Medical Tourists, The 19th Annual Graduate Student Research Conference in Hospitality and Tourism, January 3-5, 2014, Houston, U.S.A.

26. Liu, Jing*, Curtis, Catherine & Qu, Hailin (2014). Market Orientation determines Customer Loyalty? An Insight from Employee Interpersonal Justice to Customer Interpersonal Justice, The 19th Annual Graduate Student Research Conference in Hospitality and Tourism, January 3-5, 2014, Houston, U.S.A.

27. Liu, Jing*, Curtis, Catherine & Qu, Hailin (2014). Should I Avoid or Should I Seek Revenge? The Role of Post-Purchase Reactions to Employee Incivility, The 19th Annual Graduate Student Research Conference in Hospitality and Tourism, January 3-5, 2014, Houston, U.S.A.

28. Kim, Miyoung* & Qu, Hailin (2013). Travelers Loyalty Formation in Travel Destination Brand Equity, Proceedings of the 2013 International CHRIE Conference, July 24-27, 2013, St. Louis, U.S.A.

29. Zou, Wenjing* & Qu, Hailin (2013). Job Stress and Customer Orientation in Hospitality Industry: The role of emotional labor, Proceedings of the 2013 International CHRIE Conference, July 24-27, 2013, St. Louis, U.S.A.

30. Gazzoli, Gabriel*, Qu, Hailin & Kim, Beomcheol (2013). Why and How does LMX Quality Influence the Customer Experience?, Proceedings of the 2013 International CHRIE Conference, July 24-27, 2013, St. Louis, U.S.A.

31. Yao-Chin Wang*, Tsai, Chin-Hsun Ken* & Qu, Hailin (2013). Tourism Branding in Asia: Comparative analysis in brand communication among 10 brands, Proceedings of the 2013 International CHRIE Conference, July 24-27, 2013, St. Louis, U.S.A.

32. Zou, Wenjing* & Qu, Hailin (2013). The Effects of Ethical Leadership on Employee Voice Behavior: The roles of organizational identification and psychological safety, Proceedings of the 2013 International CHRIE Conference, July 24-27, St. Louis, U.S.A.

33. Wang, Chuyang*, Qu, Hailin, Huang, Yinghua* & Zou, Wenjing* (2013). Antecedents of Tourist’s Expectation: The role of travel motivation and destination image, Proceedings of the 2013 International CHRIE Conference, July 24-27, 2013, St. Louis, U.S.A.

34. Huang, Yinghua* & Qu, Hailin (2013). Towards an Integrative Model of Destination Attachment: Dimensionality and Influence on Revisit Intention, 2013 Travel and Tourism Research Association Annual Conference, June 20-22, 2013, Kansas City, U.S.A.

35. Qu, Hailin (2013). PhD Workshop on Refereed Journal Publication, World Convention on Hospitality, 2013 Tourism and Event Research & International Convention and Exposition Summit, May 25-27, 2013, 2013, Bangkok, Thailand.

36. Qu, Hailin (2013). The Trends of Meeting, Incentive travel, Convention & Exhibition, 2013 World Convention on Hospitality, Tourism and Event Research & 2013 International Convention and Exposition Summit, May 25-27, 2013, Bangkok, Thailand.

37. Qu, Hailin (2013). How to prepare for you earlier career development? (2013). 2013 Annual Asia Pacific CHRIE Conference, May 21-24, 2013, Macau, China.

38. Wang, Yao-Chin*, Cai, Ruiying*, Yang, Chu-En & Qu, Hailin (2013). A Longitudinal study of the coping strategy in hospitality internship, 2013 Annual Asia Pacific CHRIE Conference, May 21-24, 2013, Macau, China.

39. Qu, Hailin (2013). 2013 The trends of the hotel branding strategy, The 22nd China National Hotel Sales and Marketing Summit, May 14-18, 2013, Huangshan, China.

40. Kim, Miyoung* & Qu, Hailin (2013). A Customer-Based Brand Equity Model for Upper-Midscale Hotels, The 18th Annual Graduate Student Research Conference in Hospitality and Tourism, January 2-5, Seattle, U.S.A.

41. Wang, Yao-Chin*, Yieh, Kaili, Qu, Hailin & Yang, Chu-En (2013). The Role of Subjective Well-Being in Relationship Marketing, The 18th Annual Graduate Student Research Conference in Hospitality and Tourism, January 2-5, 2013, Seattle, U.S.A.

42. Yang, Jing* & Qu, Hailin (2013). The Dual Impact of Value Added Marketing, The 18th Annual Graduate Student Research Conference in Hospitality and Tourism, January 2-5, 2013, Seattle, U.S.A.

43. Im, Jin Young* & Qu, Hailin (2013). The direct and indirect impact of price fairness on customer loyalty in the hotel industry, The 18th Annual Graduate Student Research Conference in Hospitality and Tourism, January 2-5, 2013, Seattle, U.S.A.

44. Huang, Yinghua*, Qu, Hailin, Guo, Yingzhi & BianYing (2013). A Mixed-Method Study of Destination Meanings and Trip Characteristics, The 18th Annual Graduate Student Research Conference in Hospitality and Tourism, January 2-5, 2013, Seattle, U.S.A.

45. Wang, Yao-Chin*, Qu, Hailin, Tsai, Chi-Tung, Tseng, Wen-Wei & Yang, Chu-En (2013). Leisure satisfaction, job satisfaction and subjective well-being: The moderating effects of leisure preference and work preference, The 18th Annual Graduate Student Research Conference in Hospitality and Tourism, January 2-5, 2013, Seattle, U.S.A.

46. Liu, Jing*, Qu, Hailin & Curtis, Catherine (2013). Customer Mistreatment and Organizational Citizenship Behavior among Frontline Restaurant Employees: The Role of Regulatory Focus, The 18th Annual Graduate Student Research Conference in Hospitality and Tourism, January 2-5, 2013, Seattle, U.S.A.

47. Hua, Wen* & Qu, Hailin (2013). A content analysis on tourists’ online profile and behavior at social network sites, The 18th Annual Graduate Student Research Conference in Hospitality and Tourism, January 2-5, Seattle, 2013, U.S.A.

48. Liu, Jing*, Curtis, Catherine & Qu, Hailin (2013). Impression Management and Organizational Citizenship Behavior: An Investigation of Other Orientation, The 18th Annual Graduate Student Research Conference in Hospitality and Tourism, January 2-5, 2013, Seattle, U.S.A.

49. Kim, Jin Young*, Zou, Wenjing*, Song, Jahyun*, Hancer, Nahide* & Qu, Hailin (2013). The relationship between eWOM motivations and eWOM behavior in the restaurant industry, The 18th Annual Graduate Student Research Conference in Hospitality and Tourism, January 2-5, 2013, Seattle, U.S.A.

50. Liu, Aijing* & Qu, Hailin (2013). To Determine the Antecedents of Travelers’ Attitudes towards Destination Green Behavior, The 18th Annual Graduate Student Research Conference in Hospitality and Tourism, January 2-5, 2013, Seattle, U.S.A.

51. Song, Jahyun* & Qu, Hailin (2013). A study of the relationship between the perceived importance of honeymoon destination attributes and travel lifestyle: A case in Korea, The 18th Annual Graduate Student Research Conference in Hospitality and Tourism, January 2-5, 2013, Seattle, U.S.A.

52. Zou, Wenjing* & Qu, Hailin (2013). Users’ Acceptance of Online Food Ordering: Applying the UTAUT Model, The 18th Annual Graduate Student Research Conference in Hospitality and Tourism, January 2-5, 2013, Seattle, U.S.A.

53. Huang, Yinghua*, Qu, Hailin, Guo, Yingzhi & Li, Jianyao (2012). An Integrated Model of Destination Attachment: Construct, Antecedents and Tourist’s Loyalty, Proceedings of the 2012 International CHRIE Conference, August 1-4, Providence, U.S.A.

54. Kim, Miyoung*, Zhang, Ying & Qu, Hailin (2012). The Moderating effects of Personal Innovativeness and Gender Differences on Hotel Self-service Kiosks Usage Behavior, Proceedings of the 2012 International CHRIE Conference, August 1-4, Providence, U.S.A.

55. Yang, Jing* & Qu, Hailin (2012). Measures of customer value: evolution of RFM and new adaptations, Proceedings of the 2012 International CHRIE Conference, August 1-4, Providence, U.S.A.

56. Liu, Jing*, Qu, Hailin, Slevitch, Lisa & Guo, Yingzhi (2012). The effect of Customer Mistreatment on Hotel Frontline Employees’ Job Stress and Intention to Stay: the Role of Psychological Empowerment and Emotional Intelligence, Proceedings of the 2012 International CHRIE Conference, August 1-4, Providence, U.S.A.

57. Tucker, Erinn* & Qu, Hailin (2012). Emotion regulation training: a test of job role characteristics and its impact on employee well-being, Proceedings of the 2012 International CHRIE Conference, August 1-4, Providence, U.S.A.

58. Liu, Jingyan, Qu, Hailin, Huang, Danyu*, Chen, Gezhi* & Gui, Jingui (2012). Structural social capital dimensions: an evidence from surveys in a ecotourism community in China, Proceedings of the 2012 International CHRIE Conference, August 1-4, Providence, U.S.A.

59. Guo, Yingzhi, Liu, Jing*, Qu, Hailin & Li, Jianyao (2012). An empirical study of visitors’ sentiment about tourism mages-sport event on the behavior of investors, Proceedings of the 2011 International CHRIE Conference, August 1-4, Providence, U.S.A.

60. Guo, Yingzhi, Qu, Hailin, Li, Jianyao & Liu, Jing* (2012). A study on the competitiveness power of regional tourism industry in shanghai China, Proceedings of the 2012 International CHRIE Conference, August 1-4, Providence, U.S.A.

61. Guo, Yingzhi, Huang, Yinghua*, Qu, Hailin, Li, Jianyao & Liu, Jing* (2012). An empirical study on behavioral characteristics of golf tourists: a case of HSBC-championship of China, Proceedings of the 2012 International CHRIE Conference, August 1-4, Providence, U.S.A.

62. Yang, Jing * & Qu, Hailin (2012). 17th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 5-7, 2011, Auburn, USA.

63. Zhou, Chun*, Guo, Yingzhi & Qu, Hailin (2012). A Comparison Study of Local Residents’ Perception Before and After A Mage-event: A Case of Beijing Olympic Games, 17th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 5-7, 2011, Auburn, USA.

64. Kim, Miyoung* & Qu, Hailin (2012). A Study of Travelers’ Behavioral Intention toward Hotel Self-Service Kiosks Usage: A Refined Technology Acceptance Model, 17th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 5-7, 2011, Auburn, USA.

65. Huang, Yinghua* & Qu, Hailin (2012). Understanding Destination Meanings and Attachment as Antecedents of Tourists’ Pro-Environmental Behavior, 17th Annual Hospitality and Graduate Education and Graduate Students Research Conference, January 5-7, 2011, Auburn, USA.

66. Liu, Jing*, Liu, Hongbo* & Qu, Hailin (2012). An Empirical Study of Tourists Perceived Motivation and Impacts of 2011 Kazakhstan Asian Winter Games, 17th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 5-7, 2011, Auburn, USA.

67. Huang, Yinghua*, Montgomery, Diane & Qu, Hailin (2012). Understanding Tourist’s Self-Identity Formation: A Q-method Inquiry, 17th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 5-7, 2011, Auburn, USA.

68. Huang, Yinghua*, Qu, Hailin & Zhang, Ying (2011). Hotel Frontline Employee’s Emotional Labor: The Missing Linkage between Customer-Related Stress and Burnout, Proceedings of the 2011 International CHRIE Conference, July 26-30, Denver, U.S.A.

69. Liu, Jingyan, Qu, Hailin, Huang, Danyu*, Sun, Nan* & Zhao, Xinyuan (2011). A study of the impact of tourism economic and non-economic benefits on residents’ pro-environmental behaviors in community-based ecotourism, Proceedings of the 2011 International CHRIE Conference, July 26-30, Denver, U.S.A.

70. Yang, Jing* & Qu, Hailin (2011). Estimated economic impacts of parks in a midwest state, Proceedings of the 2011 International CHRIE Conference, July 26-30, Denver, U.S.A.

71. Zhao, Xinyuan & Qu, Hailin (2011). An investigation of the relationships between hospitality employees’ work-family conflict and relaxation/social intentions, Proceedings of the 2011 International CHRIE Conference, July 26-30, Denver, U.S.A.

72. Liu, Yu Shan* & Qu, Hailin (2011). The Relationship among Work Support, Organizational Commitment, and Organizational Citizenship Behavior of Part-time Employees in the Restaurant Industry, Proceedings of the 2011 International CHRIE Conference, July 26-30, Denver, U.S.A.

73. Lee, Suna* & Qu, Hailin (2011). Customers’ responses to corporate social responsibility (CSR) initiatives: The moderating effects of customers’ attitudes toward hotel companies’ social performances, Proceedings of the 2011 International CHRIE Conference, July 26-30, Denver, U.S.A.

74. Huang, Yinghua* & Qu, Hailin (2011). The Mechanism of Place Attachment: Linking Place Meaning and Tourists’ Pro-Environmental Behavior, The Seventh Biennial International China Tourism Conference, July 13-15, 2011, Zhang Jiajie, China.

75. Tavitiyaman, Pimtong*, Zhang, Hanqin & Qu, Hailin (2011). The Effect Of Competitive Strategies and Organization Structure on Hotel Performance, 2011 TOSOK International Tourism Conference, July 4-6, 2011, Seoul, South Korea.

76. Ma, Emily* & Qu, Hailin (2011). The Conceptualization and Cross-Validation of a New Framework of Organizational Citizenship Behavior for Hospitality Organization, 9th APacCHRIE 2011 International Joint Conference, June 2-5, 2011, Hong Kong, China.

77. Ma, Emily* & Qu, Hailin (2011). Hotel Employees’ Organizational Citizenship Behavior and Consequences: A Focus at Individual Employee Level, 9th APacCHRIE 2011 International Joint Conference, June 2-5, 2011, Hong Kong, China.

78. Huang, Yinghua* & Qu, Hailin (2011). Exploring Tourist’s Perspective towards Place Meanings: A Q-Method Inquiry, 9th APacCHRIE 2011 International Joint Conference, June 2-5, 2011, Hong Kong, China.

79. Liu, Yu Shan*, Qu, Hailin & Yang, Jing* (2011). A Study of the Impact of Restaurant Affiliation on Part-time Workers’ Organizational Citizenship Behavior, 16th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 6-8, 2011, Houston, USA.

80. Mahasuweerachai, Patcharaporn* & Qu, Hailin (2011). The Impact of Destination Image on Value, Satisfaction, and Loyalty: Moderating Effects of Tourist Characteristics and Involvement, 16th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 6-8, 2011, Houston, USA.

81. Hua, Wendy* & Qu, Hailin (2011). A gap analysis on Generation Y customer expectations and perceptions towards lifestyle hotels, 16th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 6-8, 2011, Houston, USA.

82. Liu, Jing* & Qu, Hailin (2011). Customer orientation, benevolence, and pro-social service behaviors among hotel employees in china, 16th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 6-8, 2011, Houston, USA.

83. Huang, Yinghua* & Qu, Hailin (2011). The Effectiveness of Service Recovery Strategies in the Airlines Industry, 16th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 6-8, 2011, Houston, USA.

84. Mahasuweerachai, Patcharaporn* & Qu, Hailin (2011). The Moderating Effects of Tourist Characteristics and Novelty Seeking on the Relationships between Satisfaction, Revisit Intention and WOM, 16th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 6-8, 2011, Houston, USA.

85. Lee, Suna* & Qu, Hailin (2011). A Study of Customers’ Attitudinal and Behavioral Responses toward Lodging Companies’ Corporate Social Responsibility Initiatives 16th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 6-8, 2011, Houston, USA.

86. Kim, Miyoung* & Qu, Hailin (2011). Meeting Planners’ Perspectives on Relationship Selling in the MICE Industry, 16th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 6-8, 2011, Houston, USA.

87. Qu, Ying* & Qu, Hailin (2011). Non-utilitarian tourism destination positioning using affective images and personality traits, 16th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 6-8, 2011, Houston, USA.

88. Tavitiyaman, Pimtong*, Qu, Hailin & Zhang, Qiu Hanqin (2010). Industry Forces, Competitive Strategies, and Performance in The Hotel Industry, the 8th APacCHRIE 2010 International Conference, August 12-15, 2010, Phuket, Thailand.

89. Mahasuweerachai, Patcharaporn* & Qu, Hailin (2010). The Moderating Effect of Novelty Seeking on The Relationship Between Satisfaction and Destination Loyalty, the 8th APacCHRIE 2010 International Conference, August 12-15, 2010, Phuket, Thailand.

90. Kim, Lisa* & Qu, Hailin (2010). A Study of Consumer Commitment Development in Casual Dining Restaurants: A Relational Benefits Approach, Proceedings of the 2010 International CHRIE Conference, July 28-31, San Juan, Puerto Rico, U.S.A.

91. Ma, Emily* & Qu, Hailin (2010). Social Exchanges as Motivation for Hotel Employees Organizational Citizenship Behavior: The Application of a New Three-Dimensional Framework, Proceedings of the 2010 International CHRIE Conference, July 28-31, San Juan, Puerto Rico, U.S.A.

92. Zhao, Xinyuan* & Qu, Hailin (2010). An Investigation on the Relationships among Work-Family Conflict, Work and Non-Work Attitudes, and Leisure Intention of Hospitality Employees, Proceedings of the 2010 International CHRIE Conference, July 28-31, San Juan, Puerto Rico, U.S.A.

93. Kim, Miyoung* & Qu, Hailin (2010). Meeting Planners' Perspectives on Relationship Selling in the U.S.A and Europe, Proceedings of the 2010 International CHRIE Conference, July 28-31, San Juan, Puerto Rico, U.S.A.

94. Jin Sun, Lucia* & Qu, Hailin (2010). Wealth Effects on Consumer Spending: Investigation of casual dining and quick service restaurant, 15th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 7-9, 2010, Washington, DC, USA.

95. Yang, Jing* & Qu, Hailin (2010). A Case Study of The Factors That Influence Repatronage Decisions in The Mexican Restaurants Los Cabos, 15th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 7-9, 2010, Washington, DC, USA.

96. Jin Sun, Lucia* & Qu, Hailin (2010).Should Gender Differences Be Considered When Establishing A Marketing Strategy in The Hotel Industry? From the aspect of the effect of perceived service quality on Word of Mouth, 15th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 7-9, 2010, Washington, DC, USA.

97. Ma, Emily* & Qu, Hailin (2010). Customer loyalty of fine dining restaurants: A structural relationship Approach, 15th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 7-9, 2010, Washington, DC, USA.

98. Liu, Aijing* & Qu, Hailin (2010). A study of the image of Chinese restaurants in U.S.A., 15th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 7-9, 2010, Washington, DC, USA.

99. Larasati, Aisyah*, Mahasuweerachai, Pat*, Liu, Yu-shan*, Lee, Daehui*, & Qu, Hailin (2010). A Comparative Study of Overall Satisfaction and Revisit Intention Between Students and Employees in University Dining Facility, 15th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 7-9, 2010, Washington, DC, USA.

100. Ma, Emily* & Qu, Hailin (2010). Housekeepers’ injury and work-related pain: an exploratory study, 15th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 7-9, 2010, Washington, DC, USA.

101. Lee, Suna* & Qu, Hailin (2010). Does Corporate Societal Marketing (CSM) Work? Customers’ Responses to Corporate Social Responsibility (CSR) Strategies in the Hotel Industry, 15th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 7-9, 2010, Washington, DC, USA.

102. Tucker, Erin*, Dunn, Greg & Qu, Hailin (2010). The Usage and Preferences of Current Tech Business Travelers: Recommendations for hotelier technology selection, 15th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 7-9, 2010, Washington, DC, USA.

103. Wei, Xiang*, Qu, Hailin & Ma, Emily* (2009). A neoclassic growth model of leisure time and china’s economic growth, Proceedings of the 2009 International CHRIE Conference, July 28-August 1, San Francisco, U.S.A.

104. Zhao, Xinyuan* & Qu, Hailin (2009). A study on the impacts of work-family conflict on job and life satisfaction among hotel sales managers in china, Proceedings of the 2009 International CHRIE Conference, July 28-August 1, San Francisco, U.S.A.

105. Wei, Xiang*, Qu, Hailin & Ma, Emily* (2009). Modeling tourism employment growth – an application in mainland china, Proceedings of the 2009 International CHRIE Conference, July 28-August 1, San Francisco, U.S.A.

106. Ma, Emily*, Qu, Hailin & Njite, David (2009). Exploring customization process satisfaction in foodservices, Proceedings of the 2009 International CHRIE Conference, July 28-August 1, San Francisco, U.S.A.

107. Lee, Suna* & Qu, Hailin (2009). An Investigation of Customer Dissatisfaction Response (CDR) in the Hospitality Industry: Complainers vs. Non-Complainers, 14th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 4-6, 2009, Las Vegas, Nevada, USA.

108. Xiang, Wei*, Qu, Hailin & Ma, Emily* (2009). Decisive Mechanism of Organizational Citizenship Behavior In Hotel Industry-An Application of the Economic Game Theory, 14th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 4-6, 2009, Las Vegas, Nevada, USA.

109. Sharp, Alea* & Qu, Hailin (2009). What Friendly Ecological Practices are Oklahoma Lodging Properties Implementing?, 14th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 4-6, 2009, Las Vegas, Nevada, USA.

110. Ma, Emily*, Njite, David & Qu, Hailin (2009). To Promote Or To Protect: A Dilemma Facing Baiyang Lake Island Villages Tourism Development, 14th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 4-6, 2009, Las Vegas, Nevada, USA.

111. Tavitiyaman, Pimtong* & Qu, Hailin (2009). The Exploratory Study of Agritourism Development: Perspectives from Entrepreneurs and Government Officials, 14th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 4-6, 2009, Las Vegas, Nevada, USA.

112. Sharp, Alea* & Qu, Hailin (2009). Does the Hospitality Program Effectively Prepare its Students for the Hospitality Industry?, 14th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 4-6, 2009, Las Vegas, Nevada, USA.

113. Ma, Emily*, Qu, Hailin & Njite, David (2009). Chinese Restaurant Service Quality: An application of the Importance-Performance Analysis (IPA), 14th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 4-6, 2009, Las Vegas, Nevada, USA.

114. Kim, Lisa*, Qu, Hailin & Li, Jie (2008). A Theoretical Model of The Local Participation In Ecotourism, Proceedings of the 2008 International CHRIE Conference, July 30-Auguest 2, Atlanta, U.S.A.

115. Lo, Ada* & Qu, Hailin (2008). Mainland Chinese Tourists’ Perceived Shopping Quality and Value in Hong Kong, Proceedings of the 2008 International CHRIE Conference, July 30-Auguest 2, Atlanta, U.S.A.

116. Zhang, Yan* & Qu, Hailin (2008). A Study of The Agglomeration of China Convention Industry An Economic And Neoeconomic Geography Framework Approach, Proceedings of the 2008 International CHRIE Conference, July 30-Auguest 2, Atlanta, U.S.A.

117. Pimtong* & Qu, Hailin (2008). Destination Image and Perceived Risk as A Function of Behavioral Intention for Tourists, Proceedings of the 2008 International CHRIE Conference, July 30-Auguest 2, Atlanta, U.S.A.

118. Yang, Jing* & Qu, Hailin (2008). Merger Abnormal Returns And Payment Methods Of Hospitality Firms, Proceedings of the 2008 International CHRIE Conference, July 30-Auguest 2, Atlanta, U.S.A.

119. Park, Yumi* & Qu, Hailin (2008). The Impact of Convention Destination mage in Attendees Future Behavior, Proceedings of the 2008 International CHRIE Conference, July 30-Auguest 2, Atlanta, U.S.A.

120. Tavitiyama, Pimtong* & Qu, Hailin (2008). Determinants of the travel demand on international tourist arrivals to Thailand, Proceedings of the 13th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 3-5, 2008, Orlando, Florida, USA.

121. Saiprasert, Wanlanai* & Qu, Hailin (2008). The effectiveness of multimedia learning in hospitality higher education, Proceedings of the 13th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 3-5, 2008, Orlando, Florida, USA.

122. Park, Soo-Seon* & Qu, Hailin (2008). A study of hotel employee behavioral intentions towards adoption of information technology, Proceedings of the 13th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 3-5, 2008, Orlando, Florida, USA.

123. Sharp, Alea* & Qu, Hailin (2008). Does the hospitality program effectively prepare its students for the hospitality industry?, Proceedings of the 13th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 3-5, 2008, Orlando, Florida, USA.

124. Ma, Emily* & Qu, Hailin (2008). Membership reference groups influence on outbound travel decision making: A study on Chinese and American travellers, Proceedings of the 13th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 3-5, 2008, Orlando, Florida, USA.

125. Park, Yumi* & Qu, Hailin (2008), The impact of convention destination image on future attendees’ intention- A cultural perspectives, Proceedings of the 13th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 3-5, 2008, Orlando, Florida, USA.

126. Ma, Emily*, Palakurthi, Radesh & Qu, Hailin (2008). Gap analysis of mainland china college hospitality and tourism education: perceptions of academics, students and industry, Proceedings of the 13th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 3-5, 2008, Orlando, Florida, USA.

127. Delen, Nevbahar* & Qu, Hailin (2007). Hotel Managers’ Perception Toward Relationship Marketing: A Case Study of Antalya, Proceedings of the 2007 International CHRIE Conference, July 25-28, Dallas, USA.

128. Park, Yumi* & Qu, Hailin (2007). The Effect of Image Differentiation Positioning Strategy Applying Schema Theory to the Airline Industry, Proceedings of the 2007 International CHRIE Conference, July 25-28, Dallas, USA

129. Chi, Christina Geng-Qing* & Qu, Hailin (2007). Measuring Service Quality of a Historic Destination: An Application of Important-Performance analysis, Proceedings of the 2007 International CHRIE Conference, July 25-28, Dallas, USA

130. Eliwa, Rasha* & Qu, Hailin (2007). A Study of Customer Loyalty and the Image of the fine dining Restaurant, Proceedings of the 2007 International CHRIE Conference, July 25-28, Dallas, USA

131. Tavitiyaman, Pimtong* & Qu, Hailin (2007). The Impact of Perceived Risks on Tourists’ Revisit Intention by Frequency and Length of the Visit, Proceedings of the 2007 International CHRIE Conference, July 25-28, Dallas, USA.

132. Jiang, Jingxian*, Guo, Yingzhi, Qu, Hailin & Yan, Yanbo (2007). A Preliminary Study on the Consumption Features of Shanghai’s Meeting Tourists, Proceedings of the 13th APTA & 5th APacCHRIE 2007 International Joint Conference, May 24-27, 2007, Beijing, China.

133. Tavitiyaman, Pimtong*, Qu, Hailin & Ryan, Bill (2007). Destination Image of Thailand after Natural Disasters (Best Paper Award), Proceedings of the 13th APTA & 5th APacCHRIE 2007 International Joint Conference, May 24-27, 2007, Beijing, China.

134. Eastham, Rebecca* & Qu, Hailin (2007). Understanding the Leading Factors which Influence Students Majoring in Hospitality Management, Proceedings of 12th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 4-6, 2007, Houston, Texas, USA.

135. Pan, Jeong-hwa* & Qu, Hailin (2007). Personality and Customer Loyalty: A Big-Five Model Approach, Proceedings of 12th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 4-6, 2007, Houston, Texas, USA.

136. Qu, Hailin & Dunn, Greg (2006). Building your Dreams: Agritourism, The International Academic Symposium on “Leisure Practices & Tourism Development, November 13-15, 2006, Beijing, China.

137. Lee, Hae Young* & Qu, Hailin (2006). Online Travel Communities And Member Voluntary Behaviors, Proceedings Of 2006 Euro CHRIE Conference, October 25-29, Greece.

138. Qu, Hailin & Yu, Tong* (2006). Determinants of the Travel Demand Model for Mexican Tourists to the U.S.A., Proceedings of 2006 International CHRIE Conference, July 26-30, 2006, Washington D.C., USA.
139. Chi, Christina* & Qu, Hailin (2006). A Study of Developing Destination Loyalty Model: A Structural Approach, Proceedings of 2006 International CHRIE Conference, July 26-30, 2006, Washington D.C., USA.
140. Peng, Lanya*, Wang, Kuo-Ching, Guo, Yingzhi & Qu, Hailin (2006). A Study on the Marketing of Tourism Products in China, 12th APTA & 4th APacCHRIE 2006 International Joint Conference, June 25-29, 2006, Hualien, Taiwan.

141. Chu, Shih Chien*, Leong, Jerrold, Wang, Ru-Jian* & Qu, Hailin (2006). What You Delivered Might Not Be What They Expected and Perceived – Gap Analysis Between Employees And Members in A City Club, 12th APTA & 4th APacCHRIE 2006 International Joint Conference, June 25-29, 2006, Hualien, Taiwan.

142. Chen, Yong*, Guo, Yingzhi, Wang, Kuo-Ching Wang & Qu, Hailin (2006). An Analysis of Tourism Marketing Strategies of 2008 Beijing Olympic Games, 12th APTA & 4th APacCHRIE 2006 International Joint Conference, June 25-29, 2006, Hualien, Taiwan.

143. Jiang, Jingxian*, Guo, Yingzhi & Qu, Hailin (2006). The Current Status of Education and Training of MICE Industry in China and in Shanghai [A]. The Conference Proceedings of The 7th Biennial Conference on Tourism in Asia [C] (ISBN No.: 962-367-517-8). Tourism, Hospitality & Foodservice Industry in Asia: Development, Marketing & Sustainability. May 11-14, Jeonju, Korea, pp222-231.

144. Yingzhi Guo, Walter Freyer, Kuo-Ching Wang, Hailin Qu, Wolfgang Arlt, Samuel Seongseop Kim (2006). A Study on the Development Features and Countermeasures of MICE Industry: A Case of Changning Area in Shangha, The Proceedings of International Convention & Expo Summit, pp1-12, February 7-9, 2006, Hong Kong, China.

145. Park, Hye-Young* & Qu, Hailin (2006). The Impacts Of Switching Costs On Brand Loyalty In The Restaurant Industry, Proceedings of 11th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 5-7, 2006, Seattle, Washington, USA.

146. Eastman, Rebecca* & Qu, Hailin Qu (2006). Understanding The Leading Factors Which Influence Students Majoring In Hospitality Management, Proceedings of 11th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 5-7, 2006, Seattle, Washington, USA.

147. Tavityaman, Pimtong* & Qu, Hailin (2006). The Impact Of The Natural Disasters On The Image Of Thailand As A Travel Destination, Proceedings of 11th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 5-7, 2006, Seattle, Washington, USA.

148. Saiprasert, Wanlanai* & Qu, Hailin (2006). A Study Of International Tourists’ Satisfaction Towards Thai Cooking, Proceedings of 11th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 5-7, 2006, Seattle, Washington, USA.

149. Yingzhi Guo, Jae-Kyoon Jun, Kuo-Ching Wang, Hailin Qu, Yupei Wang* (2005). A Application Study of Multi-level Gray Evaluation Method by Different Tourist Perceptions—A Case of Xi’an City in China, The Proceedings of the Fourth Asia Pacific Forum for Graduate Research in Tourism, Honolulu, pp 2-20, August 1-3, 2005, Hawaii, USA.

150. Wang, Suosheng* & Qu, Hailin (2005). Destination Image Analysis: Cognitive Versus Affective, Proceedings of 2005 International CHRIE Conference, July 27-31, 2005, Las Vegas, USA.

151. Chi, Christina Geng-Qing* & Qu, Hailin (2005). An Empirical Investigation of Antecedents of Tourists’ Satisfaction, Proceedings of 2005 International CHRIE Conference, pp78-85, July 27-31, 2005, Las Vegas, USA.

152. Lo, Ada*, Tan, Amy Y. F. & Qu, Hailin (2005). Examination of Selection Criteria For Customers Visiting Coffee Houses: A Case Study of A Coffee Chain Hong Kong, Proceedings of 2005 International CHRIE Conference, pp292-298, July 27-31, 2005, Las Vegas, USA.

153. Kim, Hyunjung Lisa*, Kim, Dong Jin*. & Qu, Hailin (2005). A Study Of Perceived Risk And Risk Reduction Of Purchasing Air-Tickets Online, Proceedings of 2005 International CHRIE Conference, pp251-256, July 27-31, 2005, Las Vegas, USA.

154. Yingzhi Guo, Kuo-Ching Wang, Yupei Wang*, Hailin Qu, Samuel Seongseop Kim (2005). A Study on the Perceptive Attitudes of Local Residents to the Tourism Impacts in Undeveloped Economic Area of China - A Case of Pingyao County of Shanxi Province in China, Proceedings of Asia Pacific Tourism Association 11th Annual Conference: New Tourism for Asia-Pacific, pp249-257, July 7-10, 2005, Goyang, South Korea.

155. Shuling Song*, Yingzhi Guo, Kuo-Ching Wang, Yupei Wang*, Hailin Qu (2005). The Tourists’ Perceptual Characteristics of Tourist Destination Image-A Case Study of Zhouzhuang in China, Proceedings of Asia Pacific Tourism Association 11th Annual Conference: New Tourism for Asia-Pacific, pp265-272, July 7-10, 2005, Goyang, South Korea.

156. Park, Hye-Young*, Qu, Hailin & Sohn, Dehyun (2005). Brand Loyalty: Repurchase Intentions on Coupon Proneness in Restaurant Industry, Proceedings of Travel and Tourism Research Association 36th Annual Conference, pp71-75, June 12-15, 2005, New Orleans, USA.

157. Lee, Hae Young* & Qu, Hailin (2005). The Impact of Information Technology on the Performance of Service Employees, 10th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 5-7, 2005, Myrtle Beach, South Carolina, USA.

158. Ayoun, Baker*, Narangajavana, Yeamdao*, Delen, Nevbahar*, Neville, Travis* & Qu, Hailin (2005). Perceptions of Hotel Website Service Quality: A Case Study of Oklahoma State University Community, 10th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 5-7, 2005, Myrtle Beach, South Carolina, USA.

159. Chi, Christina Geng-qing* & Qu, Hailin (2005). A Study Of The Antecedents To Destination Loyalty: The Inter-Relationship Between Destination Image, Tourist Satisfaction And Destination Loyalty, 10th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 5-7, 2005, Myrtle Beach, South Carolina, USA.

160. Masuyama, Yoriko*, Jordan, Deb & Qu, Hailin (2005). An Examination Of Motorbike Rally Participants And Basic Needs Satisfaction, 10th Annual Hospitality and Tourism Graduate Education and Graduate Students Research Conference, January 5-7, 2005, Myrtle Beach, South Carolina, USA.

161. Wang, Suosheng* & Qu, Hailin (2004). A Study of Affective Images of Oklahoma as an International Travel Destination, Proceedings of the Annual I-CHRIE Conference, pp338-342, July 28-31, 2004, Philadelphia, USA.

162. Lam, Terry, Cho, Vincent & Qu, Hailin (2004). A Study Of Hotel Employee Behavioral Intentions Towards Adoption Of Information And Communication Technology, 2nd Asia Pacific CHRIE Conference & The Sixth Biennial Conference on Tourism in Asia, May 27-29, 2004, Phuket, Thailand.

163. Zhang, Hanqin, Mao, Yue* & Qu, Hailin (2004). Motivating Factors of Domestic Urban Tourists and Potential Behavior Intentions,2nd Asia Pacific CHRIE Conference & The Sixth Biennial Conference on Tourism in Asia, May 27-29, 2004, Phuket, Thailand.

164. Ngamson, Bongkosh*, Qu, Hailin & Mongknonvanit, Chollada (2004). What Would Deter Travelers From Revisiting Thailand? (Best Paper), 2nd Asia Pacific CHRIE Conference & The Sixth Biennial Conference on Tourism in Asia, May 27-29, 2004, Phuket, Thailand.

165. Lee, Hae Young*, Kim, Yoo Shin* & Qu, Hailin (2004). Moderator Effects of Personal Innovativeness on Intention to Use, Proceedings of the 9th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, January 6-8, 2004, Houston, USA.

166. Tong, Yu*, Rataree, Grissadee*, Barnard, Josh* & Qu, Hailin (2004). Assessing the Perceptions of Quality of Work Life and Related to Job Performance Enhancement, Proceedings of the 9th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, January 6-8, 2004, Houston, USA.

167. Chen, Xiaoli*, Yingzhi, Guo, Jun, Jae-Kyoon & Qu, Hailin (2003). A Study on the Tourist Market of Oversea Student from Korea in China, Proceedings of Second Asia Pacific Forum for Graduate Students Research in Tourism, pp458-464, October 2-4, 2003, Busan, Korea.

168. Guo, Yingzhi, Qu, Hailin & Kim, Samuel Seongseop (2003). A Study on the Strategic Cooperation and Development Concerning Regional Tourism between China and Korea, Proceedings of Second Asia Pacific Forum for Graduate Students Research in Tourism, pp180-186, October 2-4, 2003, Busan, Korea.

169. Guo, Yingzhi, Qu, Hailin, Chen, Xiaoli*, Li, Xufeng* & Dai, Fuchu* (2003). A Study On The Market Development Potential of 2010 Shanghai World Expo, Hong Kong Convention & Expo Summit, pp37-49, August 29-31, 2003, Hong Kong, China.

170. Chi, Gengqing* & Qu, Hailin (2003). Integrating the Disabled into the Work Force: A Study of Employment of Restaurant Workers with Disabilities, Proceedings of the Annual CHRIE Conference, August 6-9, 2003, Palm Springs, USA.

171. Wang, Suosheng* & Qu, Hailin (2003). Analysis of Destination Attractions and overall image Determinants of Oklahoma as an International Travel Destination, Proceedings of the Annual CHRIE Conference, August 6-9, 2003, Palm Springs, USA.

172. Guo, Yingzhi, Chang, Janet, Qu, Hailin & Li, Menghan (2003). A Study on the Features of Korea Inbound Tourist Market to China and China Marketing Policies, Proceedings of the First APAC-CHRIE Conference - Hospitality, Foodservice & Tourism Research and Education: The Asian Waves, May 21-23, 2003, Seoul, Korea.

173. Zhang, Li, Guo, Yingzhi, Kim, Samuel Seongseop & Qu, Hailin (2003). An Investigation of China College Students’ Intention of Traveling Abroad – A Case Study in Shanghai Universities, Proceedings of the First APAC-CHRIE Conference - Hospitality, Foodservice & Tourism Research and Education: The Asian Waves, May 21-23, 2003, Seoul, Korea.

174. Chi, Gengqing* & Qu, Hailin (2003). A Study of Foodservice Employees’ Attitudes Towards Hiring People with Disability, Proceedings of the 8th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, January 5-7, 2003, Las Vegas, USA.

175. Wang, Suosheng* & Qu, Hailin (2003). Tourists Motivation Analysis in the Pearl River Delta Area, Proceedings of the 8th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, January 5-7, 2003, Las Vegas, USA.

176. Im, Hun Jung* & Qu, Hailin (2003). An Exploratory Study of a Destination Branding for State of Oklahoma, Proceedings of the 8th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, January 5-7, 2003, Las Vegas, USA.

177. Wang, Suosheng* & Qu, Hailin (2003). An Image Study of Oklahoma as an International Travel Destination, Proceedings of the 8th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, January 5-7, 2003, Las Vegas, USA.

178. Or, Yin Sik*, Qu, Hailin & Leong, Jerrold (2003). A The Determinants of the Travel Demand Model for Six Major U.S. Inbound Markets, Proceedings of the 8th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, January 5-7, 2003, Las Vegas, USA.

179. Wang, Suosheng*, Qu, Hailin & Ap, John (2002). A Study of the Determinants of Tourists Satisfaction and Destination Dimensions of the Pearl River Delta Sub-Region, Proceedings of the 2002 Annual International CHRIE Convention and EXPO, August 7-10, 2002, Orlando, USA.

180. Cobanoglu, Cihan*, Moreo, Patrick, Qu, Hailin, Ryan, Bill & Sammons, Gail (2002). The Importance Of Disruptive And Sustaining Technology Amenities In Business Travelers’ Hotel Selection Process (Best Paper), Proceedings of the 2002 Annual International CHRIE Convention and EXPO, August 7-10, 2002, Orlando, USA.

181. Im, Holly* & Qu, Hailin (2002). A Study of Travel and Tourism – Survey of Image and Market Analysis of Oklahoma as a Travel Destination, Proceedings of the 2002 Annual International CHRIE Convention and EXPO, August 7-10, 2002, Orlando, USA.

182. Lam, Terry, Zhang, Hanqin & Qu, Hailin (2002). A study of Employee Satisfaction: a Case of the Hong Kong Fast Food Industry,Proceedings of the Annual Asia and Pacific Tourism Association Annual Conference - Tourism Development in the Asia Pacific Region: Worldwide Views and Multidimensional Perspectives, July 10-13, Dalian, China.

183. Cobanoglu, Cihan*, Moreo, Patrick, Qu, Hailin, Ryan, Bill & Sammons, Gail (2002). The Importance of Hotel Technology Amenities in Hotel Selection by Business Travelers, Proceedings of the 33rd Annual Travel and Tourism Research Association Conference, June 23rd-26th in Arlington, Virginia, USA.

184. Ngamson, Bongkosh*, Qu, Hailin & Mongknonvanit, Chollada (2002). Understanding the Motivation of Travelers to Revisit Thailand, Proceedings of the 5th Biennial Conference: Tourism in Asia: Development, Marketing and Sustainability, May 23-25, 2002, Hong Kong, China.

185. Qu, Hailin & Im, Holly* (2002). A Multivariate Analysis Of Tourists Satisfactions And Expectations Toward Service Quality In San Francisco Hotel Industry, Proceedings of the 7th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, January 3-5, 2002, Houston, USA.

186. Chi, Gengqing* & Qu, Hailin (2002). Foodservice Employers' Attitude Towards Hiring People with Disabilities, Proceedings of the 7th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, January 3-5, 2002, Houston, USA.

187. Wang, Suosheng* & Qu, Hailin (2002). An Analysis of Domestic Tourism in China: A Comparison Approach, Proceedings of the 7th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, January 3-5, 2002, Houston, USA.

188. Chi, Gengqing*, Madanoglu, Mel, Craig, Zac, Xu, Zhen & Qu, Hailin (2002). A Study of Turnover Among Room Attendants in North Central Oklahoma Hotel Industry, Proceedings of the 7th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, January 3-5, 2002, Houston, USA.

189. Wang, Suosheng* & Qu, Hailin (2001). A Comparative Study on China’s Domestic Tourism, 2001 Annual KOMA CHRIE Annual Meeting, October 20, 2001, Branson, Missouri, USA.

190. Zhang, Hanqin & Qu, Hailin (2001). The Trends of International Tourist Arrivals in Hong Kong - An Autoregressive Approach, 2001 Annual International CHRIE Convention and EXPO, July 25-28, 2001, Toronto, Canada.

191. Wang, Suosheng* & Qu, Hailin (2001). A Study of the Image of the Pearl River Delta Travel Destination, 2001 Annual International CHRIE Convention and EXPO, July 25-28, 2001, Toronto, Canada.

192. Qu, Hailin & Ngamson, Bongkosh* (2001). The Image of Thailand as an International Travel Destination, Proceedings of the Annual American Marketing Association’s Service Marketing Conference, May 26-28, 2001, Sydney, Australia.

193. Ngamson, Bongkosh* & Qu, Hailin (2001). A Study of the Impact of Destination Image and Travel Inhibitors on the Likelihood of Travelers in Revisiting Thailand, Proceedings of the 6th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, January 4-6, 2001, Atlanta, USA.

194. Im, Holly* & Qu, Hailin (2001). Oklahoma as a Travel Destination: Its Past, Present and Future, Proceedings of the 6th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, January 4-6, 2001, Atlanta, USA.

195. Qu, Hailin & Chu, Raymond* (2000). A Study of Travelers’ Satisfaction Levels in Hong Kong three Hotel market Segments, 2000 Annual International CHRIE Convention and EXPO, July 19-22, 2000, New Orleans, Louisiana, USA.

196. Qu, Hailin, Zhang, Qiu Hanqin & Tang, Venus Mo Yin* (2000). A Study of Destination Choice of Hong Kong Residents’ Outbound Leisure Travel, 2000 Annual International CHRIE Convention and EXPO, July 19-22, 2000, New Orleans, Louisiana, USA.

197. Qu, Hailin & Ngamsom, Bongkosh* (2000). A Travel Demand Model and the Impact of Asia Financial Crisis on International Tourist Arrivals to Thailand, Proceedings of the 6th Asia Pacific Tourism Association Annual Conference on Tourism, A Strategic Industry in Asia and Pacific: Defining Problems and Creating Solutions, June 28-July 1, 2000, Phuket, Thailand.

198. Ngamsom, Bongkosh* & Qu, Hailin (2000). A Study of the Image of Thailand as an International Travel Destination, Proceedings of the 4th Biennial Conference on Tourism Industry in Southeast Asia & Indochina: Development, Marketing and Sustainability, June 24-26, 2000, Chiang-Mai, Thailand.

199. Kivela, Jack, Qu, Hailin, To, Alice & Tse, Peter (2000). Perceptions of Hong Kong SAR and PRC Hospitality Management Students about Foodservice Industry Careers: East-West Perspective, Proceedings of the 7th ATLAS Annual conference: North-South Contrast and Connections in Global Tourism, June 18-June 21, 2000, Savonlinna, Finland.

200. Heung, Vincent, Wong, M.Y. & Qu, Hailin (2000). Airport Foodservice in Hong Kong: A Study of Tourists' Perceptions, Satisfactions, and Likelihood of Their Recommendations to Others, Proceedings of the 5th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, January 6-8, 2000, Houston, USA.

201. Ngamsom, Bongkosh*, Qu, Hailin & Gaiko, Sylvia (2000). An Analysis of Thailand’s Marketing Promotion Strategies During the Financial Crisis, Proceedings of the 5th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, January 6-8, 2000, Houston, USA.

202. Chen, Benny, Chan, Eric & Qu, Hailin (2000). A Comparative Analysis of Changing Job Selection Attitudes of Hotel Students Before and After Internship in Hong Kong and Mainland China, Proceedings of the 5th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, January 6-8, 2000, Houston, USA.

203. Qu, Hailin, Schrock, Jay & Fung, Louis* (1999). A Study of Members’ Perspectives of Service Quality in Hong Kong Tourist Association Membership System, Proceedings of the 1999 Annual ISTTE Conference “One World, One Community, One Mission”, November 4-7, 1999, Vancouver, Canada.

204. Zhang, Qiu Hanqin & Qu, Hailin (1999). Overall Review of the Mainland Chinese Travel Demand Patterns for the Hong Kong Tourism Industry, 1999 Annual International CHRIE Convention and EXPO, August 4-7, 1999, Albuquerque, New Mexico, USA.

205. Qu, Hailin, Li, Lan & Chu, Gilder* (1999). The Comparative Analysis of Hong Kong as an International Conference Destination in Southeast Asia, Proceedings of the 1999 CHME/Euro CHRIE Hospitality Research Conference, University of Surrey, Guildford, UK, April 7-10, 1999.

206. Qu, Hailin, Zhang, Hanqin & Chan, Aron* (1999). A Study of Visitor’s Expectation and satisfaction in Hong Kong Lantau Island’s Tour, Proceedings of the 4th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, Las Vegas, USA, January 4-6, 1999.

207. Bai, Billy*, Go, Frank & Qu, Hailin (1999). A New Perspective of Hotel Management in the Chinese Context, Proceedings of the 4th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, Las Vegas, USA, January 4-6, 1999.

208. Qu, Hailin & Chu, Raymond* (1998). Important And Determinant Job Attributes Perceived By Foodservice Employees In Hong Kong Medium-Class Hotels, 1998 Annual International CHRIE Conference, July 29-August 2, Miami, Florida, USA.

209. Heung, Vincent & Qu, Hailin (1998). Satisfaction Attributes of Japanese visitors in Hong Kong, Proceedings of the 1998 Asia Pacific Tourism Association Annual International conference, August, Tanyang, South Korea.

210. Qu, Hailin & Elsa Wong* (1997). A Study of Motivation Factors and Satisfaction of Hong Kong Cruise Travelers. Proceedings of the 1997 International Society of Travel and Tourism Educators, Pages 21-31, October 22-26, Mission Valley, San Diego, USA.

211. Heung, Vincent & Qu, Hailin (1997). An Analysis of Tourism Shopping and its Impact on the Retail Trade in Hong Kong. Proceedings of the 1997 Asia Pacific Tourism Association Annual Conference, Pages B3-2-1 – B3-2-13, August 18-22, Taipei, Taiwan.

212. Zhang, Hanqin Qiu & Qu, Hailin (1997). The Trends of China Outbound Market to Hong Kong and Its Implications. Proceedings of the 1997 Asia Pacific Tourism Association Annual Conference, August 18-22, Taipei, Taiwan.

213. Qu, Hailin, Xu, Peng & Tan, Amy* (1997). Modeling the Hong Kong Hotel Industry – A Simultaneous Equations Approach. Proceedings of the 1997 American Chinese Management Educator VII International Conference, Page 374-382, August 10-12, Las Vegas, Nevada, USA.

214. Qu, Hailin & Tang, Nelson* (1997). Measuring Service Quality Gap in China Hotel Industry-An Investigation of International Tourists Perceptions and Expectations. Proceedings of the 1997 CHRIE Annual Conference: Tides of Change, Page 157-160, August 6-9, Providence, Rhode Island, USA.

215. Qu, Hailin & Lam, Sophia* (1997). Determinants of Mainland Chinese Tourist Arrivals in Hong Kong-A Multivariate Demand Model. Proceedings of the 1997 CHRIE Annual Conference: Tides of Change, Page 154-156, August 6-9, Providence, Rhode Island, USA.

216. Qu, Hailin, Xu, Peng & Tan, Amy* (1997). The Hotel Market in Hong Kong: A Supply and Demand Analysis. Proceedings of the 72nd Western economic association International’s Annual Conference, July 9-13, Seattle, Washington, USA.

217. Qu, Hailin & Go, Frank (1997). A Dynamic Hospitality Graduate Program in Hong Kong: Developing Chinese Managers for the 21st Century. Proceedings of the 2nd Annual Conference on Graduate Education and Graduate Students Research: Advances in Hospitality and Tourism Research Vol. 2, 427-436, January 6-8, 1997, Las Vegas, USA.

218. Qu, Hailin & Zhang, Hanqin Qiu (1995). The Trends of International Tourist Arrivals in East Asia and the Pacific-An Autoregressive Approach. The Best Refereed Paper Presented in 1995 CHRIE Conference: Tuning Up fir the Future, Page 53, August 2-5, Nashville, Tennessee, USA.

219. Qu, Hailin (1995). Utilizing Older Worker Force In Hong Kong Hotel Industry-A Potential Solution To The Problem Of Labor Shortage. A Refereed Paper Presented in 1995 CHRIE Conference: Tuning Up for the Future, Page 63, August 2-5, Nashville, Tennessee, USA.

220. Tsang, Kee Fu* & Qu, Hailin (1995). Expectations and Perceptions of China Hotel Managers Towards Service Quality. A Refereed Paper Presented in 1995 CHRIE Conference: Tuning Up for the Future, Page 51, August 2-5, Nashville, Tennessee, USA.

221. Qu, Hailin & Zhang, Hanqin Qiu (1995). Hong Kong - A Successful Urban Tourism Destination in South East Asia. Proceedings of the 1995 China Shanghai Huangpu Tourism Festival International Conference on Metropolis Tour, Page 70-89, Shanghai, P. R. China.

222. Qu, Hailin (1995). The Trends and Future Development of Higher Education in Hospitality and Tourism management, An invited Keynote Speaker of ‘95 China National Tourism Administration Educating the Educators Conference, October 1995, Shanghai, P.R. China.

223. Go, Frank & Qu, Hailin (1995). From Barriers to International Tourism to Building Global Competitiveness. Proceedings of the International Tourism Symposium: Reducing the Barriers to International Tourism, Page 1-15, Beijing, P.R. China.

224. Qu, Hailin. (1994). A Multivariate Analysis of Customer Preferences and Expectations for Chinese Restaurant Dining in USA. A refereed paper presented in 1994 CHRIE Conference: Education through Experience-A Wining Combination, Page 89-90, Palm Spring, California, USA.

225. Qu, Hailin (1993). The Major Issues and Development Trends in the World Hospitality Higher Education, An invited Keynote Speaker presented at World Tourism Organization Workshop: Educating the Educators, Shanghai, P.R. China, May 1993.

226. Hiemstra, Stephen & Qu, Hailin (1992). Changes in the Importance of Various Foods Purchased by the Foodservice Industry. A refereed paper presented at 1992 Annual CHRIE Conference: Into the Magical Worlds of Hospitality & Tourism Education, Orlando, Florida, USA.

227. Hiemstra, Stephen & Qu, Hailin (1992). Input-Output Analysis of Food Away From Home, A refereed paper presented at 1992 Annual Meetings of the American Agricultural Economics Association “Data Needs for Food-Away-From-Home Analysis”, Baltimore, Maryland, USA, August 12, 1992.

228. Hiemstra, Stephen & Qu, Hailin (1991). Impacts of Food Service Industry on Agriculture, Proceedings of the Policy Implications for U.S. Agriculture of Changes in Demand for Food, Page 137-154. Washington, D.C. USA.