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Oklahoma State University

Catherine Curtis

Catherine Curtis

Associate Professor

365 Human Sciences
Stillwater, OK 74078
Phone: 405-744-8484
Fax: 405-744-6299

catherine.curtis@okstate.edu

Education

Degree Institution Area of Study
Ph.D. University of Central Florida, Orlando, FL Hospitality Management
M.S. University of Central Florida, Orlando, FL Hospitality and Tourism Management
B.M. Rider University, Princeton, NJ Music Education

Expertise

My research interests relate to organizational behavior topics within hospitality organizations, specifically pertaining to frontline employees. I intend to build upon the body of literature that identifies the problems and challenges of frontline employees within the hospitality industry. Within these parameters, I am interested in focusing on the constructs of motivation and positive and negative deviance.

Publications

Refereed Papers:

  • Alcorn, M. & Curtis, C. (2016). Employee reaction to restaurant sustainability practices: A collective case study, Journal of Foodservice Management and Education, 10 (1), 16-23.
  • Qui, D., Upchurch, R., Curtis, C., (2016).  Resident acceptance of wind farms– An emerging           tourism market in China, Journal of Hospitality and Tourism Management, 27, (1-3).
  • Bodenhausen, C. & Curtis, C. (2016). Transformational leadership and employee involvement:   Perspectives from millennial workforce entrants. Journal of Quality Assurance in   Hospitality and Tourism, DOI: 10.1080/1528008X.2015.1048920
  • Kitterlin, M., Curtis, C., & Cervera, A. (2015).  Workplace substance use and acceptance among nightclub employees: A qualitative investigation, Tourism Analysis, 20 (5), 469-474.
  • Lasten, E., Curtis, C., Upchurch, R., &. Dammers, C. (2014). Measurement of traveler      expectations versus service gaps — The case of general aviation services in Aruba,   Tourism Management Perspectives, 12, 68-70.
  • Curtis, C., Upchurch, R., & Dickson, D. (2013).  Restaurant industry perspectives on pro-social      rule breaking: Intent versus action.  Florida International University Hospitality and      Tourism Review, 31 (1), article 5.
  • Curtis, C. (2012).  Job perceptions of citizenship behavior and deviance: Musings from behind the bar. FloridaInternational University Hospitality and Tourism Review, 30 (1), 23-34.
  • Kaufman, T., Upchurch, R.S. & Curtis, C. (2011).  Timeshare brand affiliation impacts.  International Journal of Built Environment and Asset Management. 1, (1), 4-13.
  • Curtis, C., & Upchurch, R. (2010).  An application of McClelland’s need theory to the casual dining industry.  Tourism Analysis, 15 (1), 111-120.
  • Upchurch, R.S., DiPietro, R.B., Curtis, C., & Hahm, J. (2010).  Organizational commitment in the restaurant industry: A research note.  Journal of Foodservice Business Research, 13 (2), 127-143.
  • Curtis, C. & Upchurch, R.S., & Severt, D. (2009).  Employee motivation and organizational commitment: A comparison of tipped and non-tipped restaurant employees.                 International Journal of Hospitality and Tourism Administration, 10 (3), 253-269.
  • Curtis, C. & Upchurch, R.S. (2008).  A case study in establishing a positive service culture:  Attachment and involvement in the workplace.  Journal of Retail and Leisure Property, 7 (2), 131-138.

Book Chapters

  • Severt, D., & Curtis, C. (2008). Human resources management and a service culture. In Abraham Pizam and Dana Tesone (Eds.), Handbook of Hospitality Human Resources Management (pp. 115-134). New York: Butterworth Heinemann Publishers.

Presentations

Conference presentations:

  • Gonzalez, A. F., Curtis, C., & Washburn, I. (2016). Factors in tourists’ food decision processes, International Council on Hotel, Restaurant, and Institutional Education Annual Convention, presented as a stand-up presentation, Grapevine, TX, July 20-July 22, 2016.
  • Brown-Roomes, N., Miao, L., Curtis, C., & Paulin, G. (2016). Solo and family sojourns: A comparison of consumer travel expenditure, Bureau of Labor Statistics Microdata Users’ Workshop, presented as a stand-up presentation, July 13-July 15, 2016.
  • Gonzalez, A. F., Curtis, C., & Callaway, B. (2016). Consumer taste preferences in chardonnay. International Council on Hotel, Restaurant, and Institutional Education Annual Convention, Central Federation, presented as a stand-up presentation, Olathe, KS, April 21-April 22, 2016.
  • Garcia Castaneda, N. & Curtis, C., (2016).Factors and attributes determining craft beer choice and consumption: an investigation of craft beer in Oklahoma, presented as a poster presentation, Olathe, KS, April 21-April 22, 2016.
  •  Brown-Roomes, N. & Curtis, C. (2016).Social indicators as a determinant of social carrying capacity in small island developing states: The case of Ocho Rios, Jamaica, presented as a poster presentation, Olathe, KS, April 21-April 22, 2016.
  • Davis, D.W., & Curtis, C. (2016). Interdisciplinary project-based learning to promote 21st century workplace skills, Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a poster session, January 7-9, 2016.
  • Gonzales, A., & Curtis, C. (2016). Food in tourism: Exploring inherent influential factors in food decision processes of travelers, Graduate Student Research Conference in Hospitality and Tourism Annual Conference, poster conference proceedings, January 7-9, 2016.
  •  Gonzales, A., Fabregas, M.G. & Curtis, C. (2015). Assessing changes in intercultural competence among undergraduate hospitality students enrolled in a foodservice course at a four- year program, Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a poster session, January 8-10, 2015.
  • Gonzales, A., Hornsby, G. & Curtis, C. (2015). Student perspectives on foodservice laboratories in a four-year hospitality program, Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a poster session, January 8-10, 2015.
  • Hornsby, G. & Curtis, C. (2015). Sense of belongingness: Does personality matter? Graduate Student Research Conference in Hospitality and Tourism Annual Conference presented as a poster session, January 8-10, 2015.
  • Davis, D.W., Vogler-Cragun, J., Thompson, P., Mayfield, B. Curtis, C., Scott-Halsell, S. (2015). Examining the effects of inter-disciplinary project-based learning on students' twenty first century skill development awareness and intrinsic motivation orientation, Graduate Student Research Conference in Hospitality and Tourism Annual Conference presented, as a poster session, January 8-10, 2015.
  • Liu, J., & Curtis, C., (2015). Do customer compliments really make restaurant employees satisfied with service encounters? , presented as a poster session January 8-10, 2015.
  • Curtis, C. (2014). Blogging in an undergraduate tourism course. Big XII Teaching and Learning Conference, presented as a poster session, Stillwater, OK, Aug 4-Aug 5, 2014.
  • Curtis, C., Cormany, D., & Davis, D. (2014). Experiential learning in theory based classes. International Council on Hotel, Restaurant, and Institutional Education Annual Convention, presented as a symposium, San Diego, CA, July 30-Aug 2, 2014.
  • Curtis, C. (2014). Academic Manuscript Review Panel. International Council on Hotel, Restaurant, and Institutional Education Annual Convention, presented as a symposium, San Diego, CA, July 30- Aug 2, 2014.
  • Alcorn, M. & Curtis, C. (2014). The green restaurant in practice: Employee attitude and behavior towards environmental sustainability. Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a stand-up session January 4- 6, 2014.
  • Liu, J., Curtis, C., & Qu, H. (2014). Should I Avoid or Should I Seek Revenge? The Role of Post-Purchase Reactions to Employee Incivility. Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a poster session January 4-6, 2014.
  • Alcorn, M. & Curtis, C. (2014). The green restaurant in practice: Employee attitude and behavior towards environmental sustainability. Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a stand-up session January 4- 6, 2014.
  • Liu, J., Curtis, C., & Qu, H. (2014). Should I avoid or should I seek revenge? The role of post- purchase reactions to employee incivility. Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a poster session January 4-6, 2014.
  • Liu, J., Curtis, C., & Qu, H. (2014). Market orientation determines customer loyalty? An insight from employee interpersonal justice to customer interpersonal justice. Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a poster session January 4-6, 2014.
  • Kwon, H. & Curtis, C. (2013). A cross-cultural comparison of nonverbal communication on tipping. Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a poster session January 3-5, 2013.
  • Liu, J., Sun, H., Curtis, C., Qu, H. (2013). Explanation and justice in customer complaint handling: The role of regulatory focus. Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a poster session January 3-5, 2013.
  • Liu, J., Curtis, C., Qu, H., & Guo, Y. (2013). Customer mistreatment and organizational citizenship behavior among frontline restaurant employees: The role of regulatory focus. Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a poster session January 3-5, 2013.
  • Liu, J. & Curtis, C. & Qu, H. (2013). Impression management and organizational citizenship behavior: An investigation of other orientation. Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a poster session January 3-5, 2013.
  • Curtis, C. (2012). The effects of job image, self-esteem, and organizational-based self-esteem on worker motivation. International Council on Hotel, Restaurant, and Institutional Education Annual Convention, presented as a poster session, Providence, RI, Aug. 1- Aug 4, 2012.
  • Curtis, C. & Scott-Halsell, S. (2012). Achievement and anxiety among hospitality accounting students. International Council on Hotel, Restaurant, and Institutional Education Annual Convention, presented as a poster session, Providence, RI, Aug. 1- Aug 4, 2012.
  • Huang, Y., Qu, H. & Curtis, C. (2012). Understanding destination meanings and attachment as antecedents of tourists’ pro-environmental behavior, Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a poster session January 5-7, 2012.
  • Curtis, C. & Upchurch, R.S. (2011). Prosocial rule breaking: Fact or fiction in the casual restaurant industry, International Council on Hotel, Restaurant, and Institutional Education Annual Convention, presented as a stand-up session, Denver, CO, July 27-July 30, 2011.
  • Burgos, A., Curtis, C. & Zhao, J. (2011). Perceived value: How changes in frequent flyer rules and benefits programs influence customer preferences, Graduate Student Research Conference in Hospitality and Tourism Annual Conference, Houston, TX, presented as a poster session January 6-8, 2011.
  • McFarlane-Ossman, G. & Curtis, C. (2011). An investigation of cultural influence on the perceptions of abusive supervision, Graduate Student Research Conference in Hospitality and Tourism Annual Conference, Houston, TX, presented as a poster session January 6-8, 2011.
  • Curtis, C. & Upchurch, R.S. (2010). An investigation into pro-social rule breaking within the hospitality industry, Graduate Student Research Conference in Hospitality and Tourism Annual Conference, Chantilly, VA, presented as a poster session January 7-9, 2010.
  • Curtis, C. & Upchurch, R.S. (2009). The missing opportunity in foodservice research: Application of McClelland’s motivational theory to worker motivational sets, Graduate Student Research Conference in Hospitality and Tourism Annual Conference, Las Vegas, Nevada, presented as a stand-up session January 3-6, 2009.
  • Kock, G.M., Scantlebury, M., & Okumus, F. (2009). Promoting local cuisines of small island destinations: The case of the Caribbean. Graduate Student Research Conference in Hospitality and Tourism Annual Conference, Las Vegas, Nevada, presented as a stand-up session January 3-6, 2009.
  • Lunawat, S., Templeton, A. & Parsa, H.G. (2009). What’s in a name? Mathematical linguistic analysis of restaurant names. Graduate Student Research Conference in Hospitality and Tourism Annual Conference, Las Vegas, Nevada, presented as a poster session January 3-6, 2009.
  • Allison, P., Curtis, C. & Croes, R. (2008). Creative destruction in the Central Florida theme park industry: Walt Disney World, International Society for Travel and Tourism Educators Annual Conference, Dublin, Ireland, presented as a stand-up presentation September 30-October 2, 2008. (nominated for best paper award)
  • Curtis, C. & Upchurch, R.S. (2008). An investigation into positive and negative deviant workplace behaviors and bartenders, International Council on Hotel, Restaurant, and Institutional Education Annual Convention, presented as a poster session, Atlanta, Georgia, July 30- August 2, 2008.
  • Curtis, C. (2008). Toward an understanding of workplace attractors, Graduate Student Research Conference in Hospitality and Tourism Annual Conference, presented as a poster session, Orlando, Florida, January 3-5, 2008.

Research Area

  • Corporate social responsibility
  • Local/Sustainable food consumption
  • Food commodity price analysis
  • Rural/Sustainable tourism
  • Competitive dynamics and business strategy
  • Strategic brand management
  • Ownership structure and investor relations
  • Financial planning, budgeting and forecasting

Grants

  • Chung, Y., Slevitch, L, & Yang, J. (2014). SpringLoaded Brewery Market Feasibility Study funded by SpringLoaded Brewery in Sand Springs, Oklahoma; Grant $5,000.
  • Hebert, P., Kang, M., Lee, H., Slevitch, L. and Chung, Y. (2012). Summer Challenge Camp: A Pilot Program. Oklahoma State University, Bartlett Family Grant, $5,000
  • Chung, Y. (2011). Site Selection Study for an Exhibition Center in Kay County, Oklahoma, Kay County Free Fair Board, OK. $5,500
  • Chung, Y. (2007). Hotel Feasibility Study and Financial Projections for Scott County, Virginia, the Virginia Polytechnic Institute and State University Office of Economic Development in response to a request by Scott County Economic Development Authority. $6,000
  • Olsen, M. D., Chung, Y., Graf, N., Lee, K. and Madanoglu, M. (2003). Unveiling Brand Conundrum, the International Hotel Investment Council - London, England. $10,000