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Oklahoma State University

Frank Tsai

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Assistant Director, International Programs

365 Human Sciences
Stillwater, OK 74078
Phone: 405-744-6713
Fax: 405-744-6299

frank.tsai@okstate.edu

Education

Degree Institution Area of Study
Ph.D. Texas Tech University. Lubbock, Texas Hospitality Administration
M.S. Florida International University, Miami, Florida Hotel and Food Service Management
B.S. Chinese Culture University. Taipei, Taiwan Tourism

Expertise

Competency assessment, Tourism economic impact, and Job crafting

Publications

  • Chen, C. Y., Yen, C. H., & Tsai, F. C. (2014). Job crafting and job engagement: The mediating role of person-job fit.International Journal of Hospitality Management, 37,p21-28.
  • Yen, C. H., Liu, L. L., Tsai, F. C., & Lia, C. M. (2012). Life insurance service providers’ attributes and relationship quality. Services Marketing Quarterly, 33,p16–33.
  • Tsai, F. C., Goh, B.K., & Huffman, L. (2007). Bridging hospitality education and the industry: A Delphi study of competency assessment for lodging entry-level management trainees in Taiwan. China Tourism Journal, 3(2),p287-305.
  • Tsai, F. C., Goh, B. K., & Huffman, L. (2006). Competency assessment for entry-level lodging management trainees in Taiwan. The China Economy, 39(6),p49-69.

Courses Taught

Introduction to Hospitality Industry  
Restaurant Management  
Hospitality Marketing  
Hospitality Case Study  
Contemporary Issues in Hospitality and Tourism  
RHIM 3321 Hospitality Cost Control I  
RHIM 3322 Hospitality Cost Control II

Awards & Recognition

  • Nominee for the Best Teacher Award, National Taichung University of Science and Technology, 2012.
  • Recipient of the 2010 Tourism Elite Selection and Oversea Training Program- Le Cordon Bleu Group Training Program, Commerce Development Research
  • Institute sponsored by Tourism Bureau, R.O.C., 2010.
  • Recipient of the Best Teacher Award, National Taichung Institute of Technology, 2009.
  • Nominee for National Youth Contribution Award, 2009.
  • Recipient of Outstanding Research Award, National Taichung Institute of Technology, 2007.

Grants

  • Yen, C. H. Tsai, F. C., Chang, L. S., & Han, S. Tourist Information Center Employee Competency Training.(2012), Taichung City, ($29,833).
  • Tsai, F. C. Oversea Internship Project. (2013), Ministry of Education.($10,886).
  • Tsai, F. C. Menu Evaluation for Profits.(2014), Bravo Group.($3,000).
  • Tsai, F. C. Excellent Service Training.(2014),Outback Steakhouse.(US$3,333).
  • Tsai, F. C. International Academic Partnership Program.(2014),National Taichung University of Science & Technology.($18,400).