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Oklahoma State University

Lisa Slevitch

Lisa Slevitch

Associate Professor

365 Human Sciences
Stillwater, OK 74078
Phone: 405-744-7643

lisa.slevitch@okstate.edu

Education

Degree Institution Area of Study
Ph.D. Iowa State University, Ames, IA Hospitality marketing and management; lodging operations; tourism management
B.S. Saint Petersburg University, Saint-Petersburg, Russia Marketing
M.B.A. Iowa State University, Ames, IA Marketing; finance

Expertise

My research interests lie in the area of consumer and organizational behavior. In particular, I focus on the relationships between customer satisfaction and its antecedents, such as product or service attribute-level performance. Additionally, I am interested in the topic of sustainable development in hospitality and tourism industry. I also explore issues of employee motivation and retention.

Publications

Velikova, N., Slevitch, L. & Mathe-Soulek, K. (2016) Assessment of service quality determinants for Wine Festivals. International of Contemporary Hospitality Management. (In Press) 

Ishida, K.* & Slevitch, L., & Simonyava, K. (2016). The effects of traditional and electronic word-of-mouth on destination image of vacation tourists: A case of Branson, Missouri. Administrative Science, 6 (12), 1-17. 

Jacobs-Gray*, N., Hebert, P., Slevitch, L , & Leong, J. (2016). Exterior lighting implications for safety and security at lodging facilities: An American case study. Asian Journal of Innovative Research in Science, Engineering and Technology. (In Press)

Aluri, A*., & Slevitch, L., & Larzelerle, R. (2015) The influence of embedded social media channels on travelers’ gratifications, satisfaction, and purchase intentions. Cornell Hospitality Quarterly, 4, 1-18.

Hebert, P. Clare, G., Chung, Y., &, Slevitch, L , Leong, J. (2015) Effects of experimental conditions on consumer perceptions of ground beef. International Journal of Humanities and Social Science Today, 1 (4), 275-282. 

Mathe-Soulek, K., & Slevitch, L. (2015). What Drives Quick Service Restaurant's Customer Satisfaction at the Unit-Level? International Journal of Hospitality Management. 50, 46–54.

Slevitch, L., & Oyner, O. (2015). Examining hostel attributes in experience economy. Tourism in emerging economies: Problems, perspectives, and destination competitiveness, May 2015, 123-127. 

Hebert, P., Chung, Y., Slevitch, L., & Leong, J. (2015). Hotel Lighting to Enhance Guest Safety and Security. International Journal of Humanities and Social Science Today, 1 (4), 323-331.

Aluri*, A. & Slevitch, L. Larzelerle, R. (2015). The effectiveness of embedded social media on hotel websites and the importance of social interactions and return on engagement. International Journal of Contemporary Hospitality Management, 27 (4.) 

Clare, G., Hebert, P., Lee, HJ, Chung, L, Kang, M., Leong, J, & Slevitch, L. (2014). Seeing the light: Consumer perceptions of ground beef packaging, Management 4(4), 77-89.

Asatryan, V., & Slevitch, L., Larzelerle, R.,Morosan, C., & Kwun, D. (2013). Effects of Psychological Ownership on students’ commitment and satisfaction. Journal of Hospitality and Tourism Education, 25, 169-179.

Y. J. Kim* & Slevitch, L. (2013). A visiting motivation-based approach to ecotourism market segmentation. Journal of Hospitality & Tourism Studies15(1), 62-79. 

Slevitch, L., Mathe, K.*, Karpova, E., & Scott-Halsell, S. (2013). “Green” attributes and customer satisfaction: optimization of resource allocation and performance. International Journal of Contemporary Hospitality Management, 25(6), 802-822.

Mathe, K.,* & Slevitch, L (2013). An exploratory examination of supervisor undermining, employee envolvement climate and the impact of customer service perceptions. Journal of Hospitality and Tourism Research. 37 (1), 29-50.

Slevitch, L. & Nicely*, A. (2012). The case of student-worker’s satisfaction and retention in on-campus hotel: An interpretative inquiry. Journal of Travel and Tourism Research12, 36- 49.

Legg, M. * , Tang, H., & Slevitch, L. (2012). Does political ideology play a role in destination choice? American Journal of Tourism Research. 1(2), 45-58.

Larasati, A.*, DeYong, C., & Slevitch, L. (2011). Comparing Neural Network and Ordinal Logistic Regression to analyze attitude responses. Service Science 3(4), 304-312. 

Njite, D., Hancer, M., & Slevitch, L. (2011). Exploring corporate social responsibility: A managers' perspective on how and why small independent hotels engage with their communities. Journal of Quality Assurance in Hospitality and Tourism, 12(3), 177-201.

Slevitch, L. (2011). Quantitative and qualitative methodologies compared: Ontological and epistemological perspectives. Journal of Quality Assurance in Hospitality and Tourism Administration, 12(1), 73-81.

Slevitch, L., & Oh, H. (2010). Relationship between attribute performance and customer satisfaction: A new perspective. International Journal of Hospitality Management, 29(4), 559-569.

Delen, N.H*., Qu, H., & Slevitch, L. (2009). Hotel managers’ perceptions towards relationship marketing: A case study of Antalya, Turkey. Journal of Travel and Tourism Research, 9 (1-2), .105-121.

Slevitch, L., & Sharma, A. (2007). Management of perceived risk in context of destination choice International Journal of Hospitality Administration9(1), 23-41.

Presentations

SlevitchL. & Tomas, S. (2016). Applying moderated dummy variable Ridge regression 
method for identifying zoo’s quality components. International Society of Tourism and Travel Educator's Annual Conference, Hangzhou, China, October 12-15, 2016.

Gibbs, L., Slevitch, L., Washburn, I. (2016). Integrating technical and emotional competencies in hospitality education using a competency-based framework. ICHRIE Annual Summer Conference, Dallas, TX, July.

2015 Slevitch, L., Chandrasekera, T., Chung, Y. & Yang, J. (2015). Application of virtual visualization techniques in understanding users’ perceptions of lodging interior environments. APacCHRIE, Auckland, New Zealand, June 9-14, 2015.

Hebert, P.,Kang, M., Clare, G., Lee, H., Chung, Y., Slevitch, L, Leong, J. (2015).Utilizing Systems Thinking and Concept Mapping to Identify Interdisciplinary Research Opportunities: Considering the Effects of Light on Meat ProductsHawaii University International Conference: Arts, Humanities, Social Sciences & Education, Honolulu, Hawaii, January 3-6, 2015.

Chandrasekera, T., & Slevitch, L. (2015). Understanding objective user perception of hospitality environments through neuroimaging techniques. 46th Annual Conference of the Environmental Design Research Association, Los Angeles, California ,May 27-30, 2015.

2014 Mathe-Soulek, K., & Slevitch, L. (2014). What drives Quick Service Restaurant customers’ satisfaction at the unit-level? ICHRIE Annual Summer Conference, San Diego, CA, July.

Jacobs-Gray, N., & Slevitch, L. (2014). Exploring the role of spiritual intelligence (SI), emotional intelligence (EI) and emotional labor (EL) in hospitality and tourism education: The Jamaican & American contexts.

Clare, G, Slevitch, L, & Hebert,P. (2014). “Reducing risks of food borne 
illness through community engagement: A Pilot study”, Engagement Scholarship Consortium, October 7 - 8, Edmonton, Canada, 2014.

Gibbs, L. , & Slevitch, L. (2014). “Examining Hospitality Undergraduates’ Emotional Competences and Performance: A Case Study.” Paper presented at the International Society of Travel & Tourism Educators Annual Conference, October 22-24, St. Louis, Missouri.

Gibbs, L. , Slevitch, & Washburn, I. (2014). “Competency-Based Training in Aviation: The Impact on Flight Attendant Performance and Passenger Satisfaction.” Paper presented at the 3rd International Tourism Conference, November 9-11, Montego Bay, Jamaica.

Gibbs, L., Jacobs-Gray, N., & Slevitch, L. (2014). “Examining the Impact of Spiritual Intelligence and Emotional Competence on Hospitality Undergraduates’ Academic Performance: A Case Study. Poster presented at the 20th Annual Graduate Student Research Conference in Hospitality and Tourism, January 8-10, Tampa Florida.

2013 Hebert, P., Chung, Y., Slevitch, L., Leong, J. (2013). Faculty and students benefit hotel guests: A Service-learning field study. Engagement Scholarship Consortium Annual Conference, Amarillo, TX, October.

Hebert, P., Chung, Y., Slevitch, L., Leong, J., & Im, J. Y.(2013). “Empirical Case Studies of Exterior Lighting: Exposing Gaps between Hotel Industry Recommendations and Real World Practices”, Oklahoma Association of Family and Consumer Sciences (OAFCS) Conference, Ada, Oklahoma, February 28 – March 1, 2013.

Aluri, A.* & Slevitch., L (2013). The influence of embedded social media channels on hotel website. International Hospitality Information Technology Association Annual Conference, Minneapolis, MN, June.

2012 Slevitch, L. (2012). How to keep customers and CFOs happy: Application of Kano’s Model in travel and tourism industryInternational Society of Tourism and Travel Educator's Annual Conference, Freiburg, Germany 2012.

2011 Slevitch, L, & Asatryan, V. (2011). Effects of Psychological Ownership on students’ commitment and satisfactionInternational Society of Tourism and Travel Educator's Annual Conference, Miami, October 2011.

Ishida, K. *& Slevitch, L. (2011). The effects of traditional and electronic word-of-mouth on destination image of vacation tourists: A case of Branson, Missouri. Annual European Council on Hotel, Restaurant, and Institutional Education Conference, Dubrovnik, Croatia, October.

Aluri, A.* & Slevitch., L (2011). An exploratory research to formulate the web-customer satisfaction in the context of digital business model, 16th Hospitality Graduate Student Research Conference, Houston, TX, January.

Legg M.* , & Slevitch, L. (2011). Using Survival Modeling for turn-time predictions in foodservice settings. 16th Hospitality Graduate Student Research Conference, Houston, TX, January.
2010 Legg, M.*, Tang, H., & Slevitch, L. (2010). Does political ideology play a role in destination choice? 15th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Washington, D.C., January 2010.
Kim, J.*, & Slevitch, L. (2010). Motivational and behavioral profile of ecotourists in South Korea. International Society of Tourism and Travel Educator's Annual Conference, Los Angeles, October 2010
2009 Slevitch, L., Tang, H., Scott-Halsell, S., & Njite, D. (2009) New perspective on customer satisfaction drivers: application of Kano’s model in the lodging industry. Annual European Council on Hotel, Restaurant, and Institutional Education ConferenceHelsinki, Finland, October 2009.

2008 Slevitch, L., Ravichandran, A., & Njite, D. (2008). Environmentally-friendly practices in the U.S. lodging industry: Hotels’ profiling and segmentationInternational Society of Tourism and Travel Educator's Annual Conference, Dublin, Ireland, October 2008.

Slevitch, L., & Oh, H. (2008). Relationship between attribute performance and customer satisfaction: A new perspective. International Society of Tourism and Travel Educator's Annual Conference, Dublin, Ireland, October 2008.

Lee, S.*, Slevitch, L. & Ghiselli, R. (2008). An empirical study of international teaching assistants in the U.S.: How hospitality programs prepare their Ph.D. students to become future educators.13th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Orlando, FL, January 2008.

2007 Slevitch, L., & Oh, H. (2007). Revisiting Oliver’s attribute satisfaction model. 12th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. Houston, TX, January 2007.

Slevitch, L., & Paez, P. (2007). Evaluating customers’ experiences in educational restaurant Settings. 12th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. Houston, TX, January 2007.

2005 Slevitch, L., & Sharma, A.(2005). Management of perceived risk in context of destination choice. 10th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism. Myrtle Beach, SC, January 2005.

Courses Taught:

Hospitality Industry Financial Analysis HRAD  2283
Hospitality Management and Organizations HRAD  3213
International Travel and Tourism HRAD  3223
Hospitality Human Resource Management HRAD  3783
International Hotel and Tourism Management HRAD  4090
Hospitality Marketing HRAD  4163
Undergraduate Research in Hospitality HRAD  4850
Hospitality and Tourism Management HRAD  5213
Hospitality Management and Organizations HRAD  5213
Seminar in Contemporary Hospitality Administration (Marketing module) HRAD  5262
Hospitality Business Analysis HRAD  5333
Global Learning: Kenya HS  3080